VOIP suddenly can't hear outgoing ring, no audio

VOIP setup and troubleshooting
jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: VOIP suddenly can't hear outgoing ring, no audio

Post by jokiin » Tue Dec 16, 2008 11:45 am

DazzleMe wrote:Okay I give that a shot.

Thanks
ok, let us know how you get on :)

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: VOIP suddenly can't hear outgoing ring, no audio

Post by DazzleMe » Tue Dec 16, 2008 2:50 pm

no good, still the same problem.

Any other suggestions?

lingg
Posts: 132
Joined: Fri Oct 05, 2007 8:52 am
Location: Sydney

Re: VOIP suddenly can't hear outgoing ring, no audio

Post by lingg » Wed Dec 17, 2008 8:52 am

There was a technical issue with some DIDLESS numbers and it's been fixed,
if you still have problem with outgoing calls, please send your VOIP number, current settings, VOIP ATA(brand, model) to voip@exetel.com.au for further investigation.

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: VOIP suddenly can't hear outgoing ring, no audio

Post by DazzleMe » Wed Dec 17, 2008 3:00 pm

My VOIP is working again.

I did raise a fault ticket but while I was waiting, out of desperation, I made some changes to my settings

1/ I changed the SIP Ip address to a domain address sip1.exetel.com.au
2/ I increased the G729 setting to 30ms
3/ I also enabled the Outbound Proxy Server and entered the sip1.exetel.com.au domain

It appears to be working but I don't know which of these fixed the problem or if something else changed at Exetel.

Thanks for your help.

DazzleMe

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: VOIP suddenly can't hear outgoing ring, no audio

Post by DazzleMe » Wed Dec 17, 2008 5:08 pm

I got my hopes up but it has gone again.

I tried calling the VOIP DID number from another phone, I can hear the person who answers very clearly, however they cannot hear me very well, it is distorted.

I will send an email to exetel.

Cheers
DazzleMe

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