Billion 7401VGP R3 crashes after VOIP calls

[pedroelswifto]

Hi,
I have recently bought a Billion 7401VGP R3 and am attempting to set up VOIP with Exetel.
I have upgraded the firmware to the latest version 'FOR_PCRange_7401VGP R3_553s5dge' and restarted to factory defaults.
I am able to make calls with X-Lite softphone.
I can make calls with an an attached analog phone but it will not hang up properly and after attempting to hang up the router crashes and restarts about a minute later. This also happens when receiving calls.
I have tried 3 different phones.
I have tried 3 or 4 different voltage settings including several suggested on other forums. The tested voltages were 52/7, the billion forum suggested using 44/3 which didn't work.
All suggestions appreciated, thanks.

[tmccoy]

I have the same modem/router, and have been posting frequently about my issues with dropped calls.

I noticed this same behaviour on an earlier firmware release when I put my PennyTel account details in during testing my issues. I would make a call, it would be fine, but the router would crash, lock up and then reboot (presumably due to a watchdog timer or something).

Since upgrading to 5.53.s5.dge I've had perfect performance - the only differnce in our setups now seems that you are still using your analogue line as fallback, whereas I'm on a Naked plan, so only have my line for the ADSL2 connection.

Here's my current setup

Model Name BiPAC 7401VGPR3
System Up-Time 20 days, 12 hours
Hardware Version Solos-W ADSL-M/WG/VOS v1.00
Software Version 5.53.s5.dge

VOIP1.PNG (103.83 KiB) Viewed 5499 times

[pedroelswifto]

I have tried all suggestions made by the Billion tech with no success.
Finally they have asked me to send it back to the place of purchase for testing under warranty.
Probably a faulty unit.

[cardiganstreet]

tmccoy I noticed you have the Expire(seconds) set to 3600. Any reason?
I thought 240 was the recommended setting?

[sable]

3600 is the default Billion setting

I use 240, works fine

[cardiganstreet]

Thanks,
I am having problems with calls cutting out around 3 mins or so. But only at the receivers end.

So i am looking for any possible options and was wondering if the expire settings might have something to do with it?

[notoriousft]

Thanks,
I am having problems with calls cutting out around 3 mins or so. But only at the receivers end.

So i am looking for any possible options and was wondering if the expire settings might have something to do with it?

I was having the same problem with X-lite( I am using Linksys WAG325N btw ). Upon a guy`s suggestion from whirlpool, I did port range triggering instead of port range forwarding and the issue was resolved the very second.

[cardiganstreet]

Hi - I can't say I know what that means? Can you point me to a tutorial or something?

Thanks!!

[sable]

With the Billion having built in ATA ports do not need any port forwarding, just works.

Have not experienced the 3 minute cut out myself but have heard of it some time ago on some forum.

Have you loaded the latest firmware?

What codec are you using?

[cardiganstreet]

Hi - Firmware is 5.53.s5.dge. I think there is a newer version so will try updating.

Codec:
Priority 1: PCMA G,771 A-law
Priority 2: none
Priority 3: none
Priority 4: none
DTMF Method: SIP INFO

[jokiin]

Hi - Firmware is 5.53.s5.dge. I think there is a newer version so will try updating.

Codec:
Priority 1: PCMA G,771 A-law
Priority 2: none
Priority 3: none
Priority 4: none
DTMF Method: SIP INFO

what sort of connection broadband do you have?

Also don't lock the device to a single codec as some call types will fail, set your priority by all means but you need to allow the other codecs also

[cardiganstreet]

Thanks, - so set the other codecs to the same settings as the first?

I am on a 1500/256 plan.

[cardiganstreet]

Hi I have upgraded the firmware to 5.53.s5.b1. Done a factory reset and re-entered all the details.

I am still having problems with the calls dropping out at the receivers end. Just not sure what to do next?

[jokiin]

Thanks, - so set the other codecs to the same settings as the first?

I am on a 1500/256 plan.

choose you priority of whichever you want but allow the others, G729 etc

[cardiganstreet]

Hi please see attached, re my codec settings.
Any tips?