Billion 7401VGP R3 crashes after VOIP calls

VOIP setup and troubleshooting
jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Billion 7401VGP R3 crashes after VOIP calls

Post by jokiin » Fri Oct 09, 2009 3:06 pm

cardiganstreet wrote:Hi please see attached, re my codec settings.
Any tips?
that looks fine, on your connection speed I would probably use G729 as first priority though, also do you have any QOS settings currently, any other net activity running at the same time etc?

JasonM

Re: Billion 7401VGP R3 crashes after VOIP calls

Post by JasonM » Fri Oct 09, 2009 3:09 pm

Can you try dropping the 'exipre' time to 60 seconds (for testing) - this will cause the modem to maintain more constant contact with the Exetel service, and help determine if the call is dropping every 3 minutes.

Do you have any port forwarding set?

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Billion 7401VGP R3 crashes after VOIP calls

Post by jokiin » Fri Oct 09, 2009 3:57 pm

JasonM wrote: Do you have any port forwarding set?
also any other network related devices in the setup?

cardiganstreet
Posts: 46
Joined: Sun Oct 15, 2006 4:12 pm
Location: Springwood NSW

Re: Billion 7401VGP R3 crashes after VOIP calls

Post by cardiganstreet » Sat Oct 10, 2009 11:10 am

Hi all,
I have two macs (PC users will site this as the problem :wink: ) one on wireless the other on LAN. Running into my BIllion which plugs into the wall through a split filter that also has the landline phone plugged into it.
I have separate (basic) telstra phone plugged into phone port 1. I am using this for voip.

I hope that makes sense?

I will attach my SIP info page, incase I have missed something:
Attachments
SIP-accounts-2.jpg
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jezzz74
Posts: 1
Joined: Sun Sep 13, 2009 11:02 pm
Location: Shellharbout

Re: Billion 7401VGP R3 crashes after VOIP calls

Post by jezzz74 » Sat Oct 10, 2009 3:02 pm

Had the same problem as the original post'r - Modem would reset mainly on incomming calls & calls to mobiles. Also getting drop-outs at 2min10 ish.
Setup: billion 7401, mac & pc(vista32)
Tried all settings I could get my hands on. Liased with support - exe & billion to no avail.
Had billion modem replaced. New modem same problem.
Performed factory reset for the zillionth time and all of the sudden voip started working without problems.
I did upgrade firmware to 5.53.s5.b1.dg5.
Immediately upon upgrade you have to reset modem to factory default settings. (not current)

Current settings:
1.jpg
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2.jpg
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Voip Priority: G.729, PCMU(G7.11 U law), PCMA(G7.11 A law)

Other points to note: I have heard that you should disable softphones or totally shut them down because they can stuff up your incomming calls & cause routing problems and delays. - at least until you get it sorted :)
I also tried running adsl line in (telephone line) straight to modem not through splitter. Another thing you could try is to put a fax on your line and run a telstra testfax - send a page to 1300368999 that will confirm your line is not buggered. Or with just a basic telephone handset (not cordless) test your line. Lift the handpiece- you should hear dial tone. press a number -1 for instance to clear the dialtone. Line should sound clear no crackling or noise / crosstalk. Also make sure your upload speeds are ok. Someone told me 256k upload minumum. speedtest.net.au.
Good luck.

JasonM

Re: Billion 7401VGP R3 crashes after VOIP calls

Post by JasonM » Mon Oct 12, 2009 2:06 pm

cardiganstreet wrote:I will attach my SIP info page, incase I have missed something:
You should specify sip1.exetel.com.au everywhere you have 58.96.1.2.

cardiganstreet
Posts: 46
Joined: Sun Oct 15, 2006 4:12 pm
Location: Springwood NSW

Re: Billion 7401VGP R3 crashes after VOIP calls

Post by cardiganstreet » Tue Oct 13, 2009 8:31 pm

Had a fairly successful interstate voip call today. FIngers crossed. :roll:
Thanks IanS & jezzz74 for the info.

Will post my settings if successful with further calls.

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