My Number not appearing

VOIP setup and troubleshooting
doogie
Posts: 33
Joined: Thu Oct 23, 2008 8:49 pm
Location: Perth

My Number not appearing

Post by doogie » Sat Dec 05, 2009 8:29 pm

I use a Linksys PAP2T ATA connected to a Dynalink RTA1025W modem/router. My voip calls work just fine but people I call tell me that my voip number no longer appears on their caller id at the other end. I have entered my voip number into the ATA where it says Display Name, User ID, Use ID Auth and Auth Id. I do not know where else I can go to make my voip number visible at the other end. People say it says private number.

Is there anywhere else I can go in my ATA to make my voip number display at the receiver's end?

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: My Number not appearing

Post by Dazzled » Sat Dec 05, 2009 8:36 pm

Before you do anything with the ATA, check out https://www.exetel.com.au/members/voip_ ... e_form.php
(User facility->VoIP->Change VoIP Services->Configure telephone)

doogie
Posts: 33
Joined: Thu Oct 23, 2008 8:49 pm
Location: Perth

Re: My Number not appearing

Post by doogie » Sat Dec 05, 2009 9:19 pm

Thanks Dazzled. My phone is configured to allow caller id. I am beginning to wonder whether it is the other persons setup that is the problem - not mine. They also have a voip phone with iinet. When I call my mobile number it correctly says that it is my home number calling.

Thanks for your thoughts.

doogie
Posts: 33
Joined: Thu Oct 23, 2008 8:49 pm
Location: Perth

Re: My Number not appearing

Post by doogie » Sat Dec 05, 2009 9:33 pm

Now I am beginning to wonder if it is an exetel issue. I have another phone connected to my pap2t which works through pennytel - it is my backup phone. The pennytel call displayed my voip number perfectly to the recipient that could not see my number when I used my exetel phone. Why would pennytel work yet exetel not?

Igortsky
Posts: 9
Joined: Thu Sep 18, 2008 7:51 am
Location: NSW

Re: My Number not appearing

Post by Igortsky » Sun Dec 13, 2009 9:58 pm

I too have the same problem. My Voip caller ID is not showing when I ring a PSTN number. It was working a few days ago. I checked the settings in my account page, and it hasn't changed (Caller ID is enabled). My Pennytel account shows the caller ID no problems. So it seems something has changed on the Exetel system.

Evert

IanS
Posts: 268
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Re: My Number not appearing

Post by IanS » Mon Dec 14, 2009 7:21 am

It appears to be a problem with Exetel’s supplier... VoIP to VoIP & PSTN to VoIP CND works but not VoIP to PSTN

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: My Number not appearing

Post by thomashouseman » Mon Dec 14, 2009 1:17 pm

This first started happening on the 12th of November when Exetel switched back to the old SIP server config. See me reporting the issue here:

http://forum.exetel.com.au/viewtopic.ph ... 19#p261419

Still unfixed. Was also confirmed by another user in that thread here: http://forum.exetel.com.au/viewtopic.ph ... 27#p261427

T.

Gidget
Volunteer Site Admin
Posts: 1816
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: My Number not appearing

Post by Gidget » Mon Dec 14, 2009 1:39 pm

I have already alerted Exetel to this issue - hopefully "someone" will post "something" soon :D

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: My Number not appearing

Post by thomashouseman » Mon Dec 14, 2009 1:47 pm

Thanks Gidget, you're certainly earning those Angel wings.

JasonM

Re: My Number not appearing

Post by JasonM » Mon Dec 14, 2009 2:00 pm

I've tested and replicated this issue.
I've escalated to our VoIP engineer.

rooscoota
Posts: 54
Joined: Thu Sep 03, 2009 9:48 am
Location: Central West

Re: My Number not appearing

Post by rooscoota » Wed Dec 16, 2009 6:32 pm

Igortsky wrote:I too have the same problem.
same here, not showing on calls to mobiles or other voip networks. i dont have caller I.D. on my pstn so cant comment on that side of things.
posted here as i think a fault ticket not really necessary in this case and i'm sure it will be rectified without to much fuss.

cheers
roo☺
since: 03/03/04

Gidget
Volunteer Site Admin
Posts: 1816
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: My Number not appearing

Post by Gidget » Wed Dec 16, 2009 6:45 pm

rooscoota wrote:posted here as i think a fault ticket not really necessary in this case and i'm sure it will be rectified without to much fuss.
... especially since the issue has already been escalated to a VOIP Engineer (see the post before yours) :D

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

rooscoota
Posts: 54
Joined: Thu Sep 03, 2009 9:48 am
Location: Central West

Re: My Number not appearing

Post by rooscoota » Wed Dec 16, 2009 7:01 pm

thanks gidget, my apologies i must've overlooked that one.
since: 03/03/04

MCCMikey
Posts: 159
Joined: Tue Nov 02, 2004 12:24 pm
Location: Guyra, NSW
Contact:

Re: My Number not appearing

Post by MCCMikey » Wed Dec 16, 2009 9:12 pm

CallerID is working to mobiles but not to landlines for at least some of my customers. One is whinging profusely since her family won't answer private calls.

ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

Re: My Number not appearing

Post by ExetelVoice » Fri Dec 18, 2009 11:29 am

This is an odd problem.
We know calls to mobiles are not affected. It is only calls to landlines.
It may be supplier routing specific.

We will test this through our different supplier routes in an effort to determine this.
If all fail, it will be an Exetel config issue.

Post Reply