Other side can't hear

VOIP setup and troubleshooting
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Mandella
Posts: 58
Joined: Fri Apr 24, 2009 8:10 pm
Location: Sunshine Coast

Other side can't hear

Post by Mandella » Mon Apr 12, 2010 8:57 pm

Hi,
On voip calls the other side can't hear, me calling them or vice versa.
This started in the late afternoon. Several others report the same problem on WP forum also this afternoon/evening.
I lodged a ticket. Just wanted to let folks know in case you experience this too.

John Phan
Posts: 17
Joined: Mon Oct 12, 2009 10:31 am
Location: Sydney

Re: Other side can't hear

Post by John Phan » Mon Apr 12, 2010 10:53 pm

Is it still occurring for you now?

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Other side can't hear

Post by raymond » Mon Apr 12, 2010 11:24 pm

It should be fixed.

plasmapuff
Posts: 51
Joined: Tue Dec 02, 2008 2:14 pm
Location: Brisbane

Re: Other side can't hear

Post by plasmapuff » Mon Apr 12, 2010 11:59 pm

Mine is still persisting.

I called Exetel support earlier in the afternoon and it was fine (on the second go).

They told me to try the soft phone, which I did tonight when I got back, but its the same problem.

I'm on naked with an ATA box hooked up to my existing cordless phones.
ATA:
Can make calls, but can't hear other people, and they can't hear me (they can still pick up tho, and annoyingly I still get charged)
Can't receive calls (people can't dial in- no engaged tone).

Soft Phone (X-Lite)
Can make calls, can hear other people, but they can't hear me.
Can receive calls, can hear other people, but they can't hear me.

This has been going on for the last 2 days now, with nothing having changed hardware/config wise from my side. Lodging a ticket now.

Very annoying, when this is my DID and my only form of communication on Naked DSL. I've had naked for about 3 months now and the problem is only occuring now.

MCCMikey
Posts: 159
Joined: Tue Nov 02, 2004 12:24 pm
Location: Guyra, NSW
Contact:

Re: Other side can't hear

Post by MCCMikey » Tue Apr 13, 2010 12:41 am

I have one customer with the same problem at the moment, but he's coming in via TPG which could be complicating the issue. Open 824RLW / Billion 7404VGP equivalent.

Mandella
Posts: 58
Joined: Fri Apr 24, 2009 8:10 pm
Location: Sunshine Coast

Re: Other side can't hear

Post by Mandella » Tue Apr 13, 2010 8:50 am

Working now. Thanx.

peter_mcc
Posts: 79
Joined: Sat Jan 15, 2005 9:39 am

Re: Other side can't hear

Post by peter_mcc » Tue Apr 13, 2010 11:28 am

We're still having this issue. It's a big problem for us because all our outgoing calls go via Exetel VoIP.

I'll lodge a support ticket.

Peter

MCCMikey
Posts: 159
Joined: Tue Nov 02, 2004 12:24 pm
Location: Guyra, NSW
Contact:

Re: Other side can't hear

Post by MCCMikey » Tue Apr 13, 2010 12:39 pm

Probably a good idea to get a backup SIP account with another provider such as https://www.mynetfone.com.au/whirlpool/VoIP/Plans or http://www.pennytel.com.au/ as no VoIP service is infallable.

d5.lam
Posts: 44
Joined: Mon Jun 30, 2008 9:21 pm
Location: brisbane

Re: Other side can't hear

Post by d5.lam » Tue Apr 13, 2010 3:27 pm

Mines still not working. But told Exetel Engineers are looking into it if anyone is newly reading this tread and having problems.

plasmapuff
Posts: 51
Joined: Tue Dec 02, 2008 2:14 pm
Location: Brisbane

Re: Other side can't hear

Post by plasmapuff » Tue Apr 13, 2010 3:35 pm

MCCMikey wrote:Probably a good idea to get a backup SIP account with another provider such as https://www.mynetfone.com.au/whirlpool/VoIP/Plans or http://www.pennytel.com.au/ as no VoIP service is infallable.
Can you receive incoming calls with these options? I had the impression that my DID is attached to my Exetel voip account.

Can you change to a different VOIP provider if you're on naked dsl with Exetel?

thejeg

Re: Other side can't hear

Post by thejeg » Tue Apr 13, 2010 3:40 pm

Hi All,

Please refer http://forum.exetel.com.au/viewtopic.php?f=296&t=35853 for updates on VOIP Network Emergency Maintenance work which will be be carried out today.

Regards,
Theje

plasmapuff
Posts: 51
Joined: Tue Dec 02, 2008 2:14 pm
Location: Brisbane

Re: Other side can't hear

Post by plasmapuff » Tue Apr 13, 2010 11:45 pm

I can confirm that its working again tonight:)

Thanks for the prompt response.

Maybe send an email out though in the future to VOIP (esp. naked DSL) customers? I know that a lot of people probably don't check the forums and could have made alternative arrangements if they knew. :)

Neilwozau
Posts: 1
Joined: Wed Apr 14, 2010 10:12 am
Location: Melbourne

Re: Other side can't hear

Post by Neilwozau » Wed Apr 14, 2010 10:25 am

I am experiencing this problem still with our two VoIP services. A reset of the ATA seems to sort the issue out for a while ( 3 -4 hours ), but it is getting increasingly frustrating.

I will log another support call, although they must be getting sick of hearing from me.

bulletmark
Posts: 137
Joined: Sun Jun 28, 2009 9:06 am
Location: Brisbane

Re: Other side can't hear

Post by bulletmark » Wed Apr 14, 2010 10:32 am

Here is a description of this problem if you are interested ...

http://johnl.blogs.exetel.com.au/index. ... ......html

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