VoIP Server down

VOIP setup and troubleshooting
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Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

VoIP Server down

Post by Martin V » Thu May 27, 2010 1:40 pm

Currently all VoIP services are down, inbound and outbound calls are affected.

There is no ETA as the issue is unknown, this is currently been investigated by the engineers.

The next update will be in 30mins.
Martin
eXeTeL Support

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: VoIP Server down

Post by sable » Thu May 27, 2010 2:03 pm

Went down earlier this morning, needed reboot to get back up. I checked Network Status and indication was all ok, thought it a bit strange as I was aware of two servvices on different exchanges down, the other one was fixed by reboot as well.

Network Status still has green tick.

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: VoIP Server down

Post by sable » Thu May 27, 2010 2:05 pm

Just after I posted came back up.

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: VoIP Server down

Post by Martin V » Thu May 27, 2010 2:20 pm

All VoIP calls have been restored.

The engineer's are carefully monitoring all VoIP traffic, the cause of the problem is still unknown and is been investigated.
Martin
eXeTeL Support

popper
Posts: 16
Joined: Wed Sep 16, 2009 2:21 pm
Location: Port Macquarie NSW
Contact:

Re: VoIP Server down

Post by popper » Thu May 27, 2010 2:39 pm

Hi Martin,

My VOIP has a loud buzzing noise in the handset that is not usually there. I can hear the dial tone over the top of the buzz, but just wondering what it could be? Normal PSTN phone is OK. ADSL is OK.

Cheers,

Ian

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: VoIP Server down

Post by Martin V » Thu May 27, 2010 2:44 pm

Hi Ian,

I don't think this thread is the best place to discuss troubleshooting issues, if you PM your ADSL service number to me i can get someone to assist you further.

martin
Martin
eXeTeL Support

rjedw
Posts: 11
Joined: Mon Apr 13, 2009 11:23 am
Location: Newcastle

Re: VoIP Server down

Post by rjedw » Thu May 27, 2010 6:23 pm

Ah... is the service down again? I'm not getting anything!

Old Flame
Posts: 212
Joined: Sat Oct 02, 2004 8:08 pm
Location: Wollongong, NSW

Re: VoIP Server down

Post by Old Flame » Thu May 27, 2010 6:36 pm

popper wrote:Hi Martin,

My VOIP has a loud buzzing noise in the handset that is not usually there. I can hear the dial tone over the top of the buzz, but just wondering what it could be? Normal PSTN phone is OK. ADSL is OK.

Cheers,

Ian
I am getting the same, and started a thread about it. It doesn't seem down though I just checked.

stealth
Posts: 36
Joined: Sun Sep 02, 2007 12:34 pm
Location: Brisbane

Re: VoIP Server down

Post by stealth » Fri May 28, 2010 8:25 am

The VOIP System is down again.

Unknown
Posts: 24
Joined: Sat Oct 21, 2006 7:25 am

Re: VoIP Server down

Post by Unknown » Fri May 28, 2010 8:35 am

Down for me to since around 8.15am.

stealth
Posts: 36
Joined: Sun Sep 02, 2007 12:34 pm
Location: Brisbane

Re: VoIP Server down

Post by stealth » Fri May 28, 2010 8:49 am

VOIP seems to be back online now. What seemed to be the issue?

Unknown
Posts: 24
Joined: Sat Oct 21, 2006 7:25 am

Re: VoIP Server down

Post by Unknown » Fri May 28, 2010 8:57 am

Confirmed... good to go!

jingt
Exetel Staff
Posts: 80
Joined: Tue Jul 29, 2008 11:00 am
Location: Sydney

Re: VoIP Server down

Post by jingt » Fri May 28, 2010 9:41 am

We have performed an emergency software upgrading this morning, in order to resolve the VoIP stability issue.

If your VoIP service still has problem, please re-register / reboot your Modem.

MikeW
Posts: 43
Joined: Mon May 18, 2009 1:29 pm
Location: Melb

Re: VoIP Server down

Post by MikeW » Fri May 28, 2010 12:48 pm

Reboot still gives me a registration error. My other SIP line to Pennytel works fine. What's still the go this happens too often.

Before you ask, nothing has changed with my SIP or password.

csouter
Posts: 156
Joined: Fri Apr 09, 2004 6:37 pm
Location: Homebush West, NSW, Australia

Re: VoIP Server down

Post by csouter » Fri May 28, 2010 1:48 pm

Hi all,

I'm not getting any registration errors, and I can make local calls, but I can't make international calls. In fact, I have made several successful local calls, some only a few minutes ago.

I frequently call a certain mobile number in Singapore, via (1) my Exetel VoIP home line, (2) Exetel VoIP Calling card via my mobile, and (3) directly from my Vodafone (not Exetel) mobile.

Since 8:30 this morning, I have only been able to connect successfully using my Vodafone mobile (Method #3). All other connection methods (#1 and #2, all through Exetel) have failed.

I have checked, rechecked, re-rechecked and re-re-rechecked the modem. All settings are correct, including user name, password, IP address, etc., etc.

Any attempt to connect from my home VoIP line gives me a busy signal after a very long delay.

I have an Exetel VoIP Calling Card, which I use when I need to call that number using my mobile. Today, I constantly get a "number unavailable" error message from the calling card.

If I dial the number directly from my mobile, I am connected instantly.

Also, the person I was trying to call in Singapore is able to dial into my home VoIP line, (same line I am trying to use to dial out).

Any progress on the problem?

Thanks in advance for any help.

Best regards to all,
Chris Souter
(Sydney, NSW)
Thanks and regards
Christopher Souter
(Sydney, NSW, Australia)

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