Page 1 of 10

VoIP Server down

Posted: Thu May 27, 2010 1:40 pm
by Martin V
Currently all VoIP services are down, inbound and outbound calls are affected.

There is no ETA as the issue is unknown, this is currently been investigated by the engineers.

The next update will be in 30mins.

Re: VoIP Server down

Posted: Thu May 27, 2010 2:03 pm
by sable
Went down earlier this morning, needed reboot to get back up. I checked Network Status and indication was all ok, thought it a bit strange as I was aware of two servvices on different exchanges down, the other one was fixed by reboot as well.

Network Status still has green tick.

Re: VoIP Server down

Posted: Thu May 27, 2010 2:05 pm
by sable
Just after I posted came back up.

Re: VoIP Server down

Posted: Thu May 27, 2010 2:20 pm
by Martin V
All VoIP calls have been restored.

The engineer's are carefully monitoring all VoIP traffic, the cause of the problem is still unknown and is been investigated.

Re: VoIP Server down

Posted: Thu May 27, 2010 2:39 pm
by popper
Hi Martin,

My VOIP has a loud buzzing noise in the handset that is not usually there. I can hear the dial tone over the top of the buzz, but just wondering what it could be? Normal PSTN phone is OK. ADSL is OK.

Cheers,

Ian

Re: VoIP Server down

Posted: Thu May 27, 2010 2:44 pm
by Martin V
Hi Ian,

I don't think this thread is the best place to discuss troubleshooting issues, if you PM your ADSL service number to me i can get someone to assist you further.

martin

Re: VoIP Server down

Posted: Thu May 27, 2010 6:23 pm
by rjedw
Ah... is the service down again? I'm not getting anything!

Re: VoIP Server down

Posted: Thu May 27, 2010 6:36 pm
by Old Flame
popper wrote:Hi Martin,

My VOIP has a loud buzzing noise in the handset that is not usually there. I can hear the dial tone over the top of the buzz, but just wondering what it could be? Normal PSTN phone is OK. ADSL is OK.

Cheers,

Ian
I am getting the same, and started a thread about it. It doesn't seem down though I just checked.

Re: VoIP Server down

Posted: Fri May 28, 2010 8:25 am
by stealth
The VOIP System is down again.

Re: VoIP Server down

Posted: Fri May 28, 2010 8:35 am
by Unknown
Down for me to since around 8.15am.

Re: VoIP Server down

Posted: Fri May 28, 2010 8:49 am
by stealth
VOIP seems to be back online now. What seemed to be the issue?

Re: VoIP Server down

Posted: Fri May 28, 2010 8:57 am
by Unknown
Confirmed... good to go!

Re: VoIP Server down

Posted: Fri May 28, 2010 9:41 am
by jingt
We have performed an emergency software upgrading this morning, in order to resolve the VoIP stability issue.

If your VoIP service still has problem, please re-register / reboot your Modem.

Re: VoIP Server down

Posted: Fri May 28, 2010 12:48 pm
by MikeW
Reboot still gives me a registration error. My other SIP line to Pennytel works fine. What's still the go this happens too often.

Before you ask, nothing has changed with my SIP or password.

Re: VoIP Server down

Posted: Fri May 28, 2010 1:48 pm
by csouter
Hi all,

I'm not getting any registration errors, and I can make local calls, but I can't make international calls. In fact, I have made several successful local calls, some only a few minutes ago.

I frequently call a certain mobile number in Singapore, via (1) my Exetel VoIP home line, (2) Exetel VoIP Calling card via my mobile, and (3) directly from my Vodafone (not Exetel) mobile.

Since 8:30 this morning, I have only been able to connect successfully using my Vodafone mobile (Method #3). All other connection methods (#1 and #2, all through Exetel) have failed.

I have checked, rechecked, re-rechecked and re-re-rechecked the modem. All settings are correct, including user name, password, IP address, etc., etc.

Any attempt to connect from my home VoIP line gives me a busy signal after a very long delay.

I have an Exetel VoIP Calling Card, which I use when I need to call that number using my mobile. Today, I constantly get a "number unavailable" error message from the calling card.

If I dial the number directly from my mobile, I am connected instantly.

Also, the person I was trying to call in Singapore is able to dial into my home VoIP line, (same line I am trying to use to dial out).

Any progress on the problem?

Thanks in advance for any help.

Best regards to all,
Chris Souter
(Sydney, NSW)