VOIP calls to mobile No Audio

VOIP setup and troubleshooting
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DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

VOIP calls to mobile No Audio

Post by DazzleMe » Fri Jun 04, 2010 4:01 pm

Hi all,

As of Wednesday, when I call a mobile phone it rings but has no audio when the caller answers. I have not touched any settings for over 12 months and have been making mobile calls with no problems prior to Wednesday. All local and national calls are fine.

I recall quite a while ago this was a problem at Exetel's end. Can someone fix this problem.

Thanks

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: VOIP calls to mobile No Audio

Post by DazzleMe » Fri Jun 04, 2010 4:46 pm

Here is a link to last time this happened back in October.

http://forum.exetel.com.au/viewtopic.php?f=58&t=34132

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: VOIP calls to mobile No Audio

Post by DazzleMe » Mon Jun 07, 2010 4:20 pm

Any response from Exetel on this issue?

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: VOIP calls to mobile No Audio

Post by DazzleMe » Tue Jun 15, 2010 12:16 pm

No help! I've given up on this.

I've gone to Pennytel.

Bye Exetel.

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: VOIP calls to mobile No Audio

Post by jokiin » Tue Jun 15, 2010 12:23 pm

DazzleMe wrote:No help! I've given up on this.

I've gone to Pennytel.

Bye Exetel.
regardless of which VSP you use it's always worth having a backup in case of any outages so I would think it is something that's still worth sorting out in the event that you need to use it again sometime, if you set the codec to G729 does it work correctly then?

Ilia
Posts: 63
Joined: Wed Mar 14, 2007 10:19 pm

Re: VOIP calls to mobile No Audio

Post by Ilia » Tue Jul 06, 2010 11:43 pm

I have this problem now. It is still not fixed ..? It's been about a month I see. Hm.

Ilia
Posts: 63
Joined: Wed Mar 14, 2007 10:19 pm

Re: VOIP calls to mobile No Audio

Post by Ilia » Tue Jul 06, 2010 11:54 pm

Well it seems there are some serious problems to do with calling mobiles. Sometimes when I speak into the mobile (when received a call from exetel VOIP) I hear my own voice in the receiver, and the exetel VOIP doesn't get any audio. Sometimes calling doesn't work at all - I get busy signal for some reason. Arrrgh.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: VOIP calls to mobile No Audio

Post by udara » Wed Jul 07, 2010 9:55 am

Hi DazzleMe

Would you be able to PM me the VOIP number that you are having the issue with , so that i may test the service from our end ?
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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