Change to VOIP call forward system

VOIP setup and troubleshooting
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Posts: 181
Joined: Sun Mar 30, 2008 2:21 pm
Location: Sydney - Randwick

Change to VOIP call forward system

Post by Mixer » Mon Jul 12, 2010 11:22 am

I have been having problems with call forwarding where the number would not stick.
I lodged a fault report and received the following advice:
Please use the following code via your VOIP service in order to activate call forwarding from the server.

Dial 0110 - Disable call forwarding
Dial 0111X - Enable call forwarding (having X as destination number)
Dial 0140X - Set the timeout ring (having X in seconds, max 50 seconds allowed)

I have followed this procedure and... it works...thanks...
Perhaps a few words on the VOIP page in user facilities to notify users of the changed system would save a lot of wasted time with fault tickets :)

Posts: 10
Joined: Mon Mar 08, 2010 4:31 pm
Location: Perth

Re: Change to VOIP call forward system

Post by zencloud » Sun Jul 25, 2010 6:31 pm

I just checked my members facility and was surprised to find the number in the call forwarding box had disappeared. I made a test call and confirmed call forwarding wasn't working so I tried to re-enter the number but it didn't appear to stick and wouldn't work.

After discovering this post I entered 0111x to enable call forwarding and response was 'Thank you' with no advisement of what I had just done or what number I had entered.

Some sort of advisement of call forwarding changes would have been appreciated. :)

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