VOIP Caller ID's

VOIP setup and troubleshooting
CorporateVoIP

Re: VOIP Caller ID's

Post by CorporateVoIP » Thu Aug 26, 2010 9:21 am

robm wrote:I might be missing something here, but can I mask my VOIP with a mobile number? That is my primary contact number.
Submit a request to helpdesk with a copy of the front page of you last mobile bill. So long as the details match, it should be fine. I don't imagine that a pre-paid service would be able to do this though.

We have to keep a copy on file in case it is queried by a statutory authority.

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Lawrie
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Re: VOIP Caller ID's

Post by Lawrie » Tue Aug 31, 2010 10:48 pm

I sent an email to (voip@exetel.com.au) asking for my HSPA VoIP DID to be masked with my mobile number and as a result I now cannot make calls to any PSTN numbers.
Calls to Exetel VoIP numbers still work
Calls to mobiles still work.
Incoming calls to my VoIP DID from a PSTN still works

I reported this back as feedback related to the masking and received the following comment that I don't understand.
Please note that once you masked VOIP number using mobile number, then service upstream carrier is not allowing to make any PSTN calls.
Can anyone interpret this, explain why, has anyone else experienced this?
My home VoIP has been masked with my Home PSTN number for a long time and has no restrictions...........

I am a sad, confused little man tonight..........

AlexErko
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Re: VOIP Caller ID's

Post by AlexErko » Wed Sep 01, 2010 12:35 am

[quote="Lawrie"], has anyone else experienced this?
quote]

I also have my Exetel DID overwritten with my mobile phone number and I have just noticed the same thing on my mobile phone using Exetel VoIP over Exetel HSPA; ie I can call mobile numbers, but I can't call landline numbers.

Help!

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Lawrie
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Re: VOIP Caller ID's

Post by Lawrie » Wed Sep 01, 2010 8:30 am

I have sent the following via my help desk ticket
Please advise if this is a situation that can be fixed. ie. will we be able to have masking AND be able to make calls to PSTN numbers?

If it can be resolved please continue with that resolution.
If it can not be resolved, then I will need to have the masking removed as I need to be able to make PSTN calls as well as mobile and VoIP-VoIP calls.

Please advise.

Ravenous
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Re: VOIP Caller ID's

Post by Ravenous » Wed Sep 01, 2010 8:38 am

I had my numbers masked when it was allowed originally. At some stage, many months later, calls to PSTN were barred. An email to support resulted in the removal of the masks.

It is clear that this limitation remains. It is like being treated to mud-cake but beware of the glass shards! :lol: :twisted:

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Lawrie
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Re: VOIP Caller ID's

Post by Lawrie » Wed Sep 01, 2010 8:56 am

It is clear that this limitation remains. It is like being treated to mud-cake but beware of the glass shards!
Nice imagery......crunchy but deadly!!!

AlexErko
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Re: VOIP Caller ID's

Post by AlexErko » Thu Sep 02, 2010 9:14 am

Is it Exetel's fixed position that if we use VoIP over HSPA on our mobile phones with our VoIP DIDs overwritten with our mobile phone numbers that we can no longer make VoIP calls to landline numbers?

It would be most helpful if someone from Exetel were to comment on this issue this in this thead, please.

CorporateVoIP

Re: VOIP Caller ID's

Post by CorporateVoIP » Thu Sep 02, 2010 9:27 am

How many people are experiencing the "...can no longer call PSTN from VoIP if masked with cellular service number..." problem.
It is being investigated however it could be a service limitation.

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Re: VOIP Caller ID's

Post by pasanm » Thu Sep 02, 2010 1:35 pm

Lawrie wrote:I sent an email to (voip@exetel.com.au) asking for my HSPA VoIP DID to be masked with my mobile number and as a result I now cannot make calls to any PSTN numbers.
Calls to Exetel VoIP numbers still work
Calls to mobiles still work.
Incoming calls to my VoIP DID from a PSTN still works

I reported this back as feedback related to the masking and received the following comment that I don't understand.
Please note that once you masked VOIP number using mobile number, then service upstream carrier is not allowing to make any PSTN calls.
Can anyone interpret this, explain why, has anyone else experienced this?
My home VoIP has been masked with my Home PSTN number for a long time and has no restrictions...........

I am a sad, confused little man tonight..........

you should able to make any call now.
Exetel Systems Team

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Lawrie
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Re: VOIP Caller ID's

Post by Lawrie » Thu Sep 02, 2010 2:00 pm

Thank you very much Pasan.

I tested calls to a PSTN number and it worked o.k.

Lawrie

AlexErko
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Re: VOIP Caller ID's

Post by AlexErko » Thu Sep 02, 2010 2:13 pm

That's good news. Exetel has its fair share of naysayers, but in my experience Exetel can be relied upon to get it right :D

Dimand
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Re: VOIP Caller ID's

Post by Dimand » Fri Sep 03, 2010 8:11 am

I just got my email telling me that this
we have enable the masking facility for your VOIP Number
Where is this facility. I tried calling my home voip did but it hadn't masked my number.

AlexErko
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Re: VOIP Caller ID's

Post by AlexErko » Fri Sep 03, 2010 8:22 am

Dimand wrote:I just got my email telling me that this
we have enable the masking facility for your VOIP Number
Where is this facility. I tried calling my home voip did but it hadn't masked my number.
I guess you didn't read the earlier posts in this thread.

There is no "facility" as such to enable the overwriting of your VoIP DID.

If you want to overwrite you have to make a copy of your landline phone bill and attach a copy of it to a request for the overwriting in an email to voip@exetel.com.au.

Dimand
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Re: VOIP Caller ID's

Post by Dimand » Fri Sep 03, 2010 8:35 am

AlexErko wrote:
Dimand wrote:I just got my email telling me that this
we have enable the masking facility for your VOIP Number
Where is this facility. I tried calling my home voip did but it hadn't masked my number.
I guess you didn't read the earlier posts in this thread.

There is no "facility" as such to enable the overwriting of your VoIP DID.

If you want to overwrite you have to make a copy of your landline phone bill and attach a copy of it to a request for the overwriting in an email to voip@exetel.com.au.
Actually I was the one that asked about that....

What i'm saying is I sent that email, got the above quoted response. but my number is not masked. At least not to my other exetel voip account.

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Lawrie
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Re: VOIP Caller ID's

Post by Lawrie » Fri Sep 03, 2010 11:02 am

Dimand,

From my experience, the masking is only done as a phone call moves from the Exetel network out onto the PSTNor mobile networks. So the masking will only work for calls to mobiles and PSTN numbers. The test to another Exetel VoIP number is not a valid test.

Lawrie.

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