Post
by 4f3547 » Tue Sep 28, 2010 6:52 pm
Thank you everyone for the thoughtful replies! The issue is now resolved based on the solution suggested by pasanm, which was to change the Caller ID setting to "Yes" on the VOIP Configure page in the Exetel Members Facility. Although this selection appears blank on page load, I had to select "Yes" at least once for the issue to be solved. Note that apparently this solution only applies to VOIP users with ported numbers.
Dazzled, thank you for your explanation. I tried disabling the SIP ALG in the VOIP modem/router's web setup, but as suggested by jokiin it didn't resolve the issue. However, there was an issue introduced in the older 6.02b firmware where the SIP ALG prevented the X-Lite softphone from successfully making outbound calls. It appears to have been resolved as of the current 6.02c firmware released in July.
jokiin, thank you for your suggestion. The reason why I tried each codec exclusively was to attempt to isolate a codec issue, but I have since returned to the default 1. G.729, 2. PCMU(G.711 u-Law) 3. PCMU(G.711 A-Law) priorities.
sable, my parents were experiencing the AuthFailure issue too but it appears to be resolved now. The router is currently set to 2400 seconds and I haven't noticed any problems in the last two days. I will keep in mind the recommended 1800 seconds in case they have issues in the future!
pasanm, thank you for your suggestion! The issue is now resolved. Selecting "Yes" for Caller ID in the Exetel Member's Facility solved the problem immediately. IIRC, when I set up the service in February the radio button for "No" was selectable, but now it is greyed out.
Again, thank you everyone for your assistance!