Unauthorised 401 Error

VOIP setup and troubleshooting
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tommcm1200
Posts: 10
Joined: Wed Jan 31, 2007 12:18 pm
Location: St Kilda, Victoria

Unauthorised 401 Error

Post by tommcm1200 » Thu Jul 21, 2011 10:34 am

Hi Guys,

I have had a VOIP account for sometime but never been able to get it up. I have always recieved a 401 Unauthorised error. I get this on both my PC and iPhone. Appreciate if someone can please assit in helping me get my VOIP connection up and running.

Thanks in advance.

Cheers,
Tom

Dazzled
Volunteer Site Admin
Posts: 6007
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Unauthorised 401 Error

Post by Dazzled » Thu Jul 21, 2011 11:36 am

I'll leave the iPhone for an Apple buff, but what are you using for VoIP on the landline, a hardware ATA or a softphone? It feels as though you haven't configured the server info correctly, and aren't logged in.

The correct settings are:
Proxy server (registrar), outbound proxy & proxy server: all are 58.96.1.2
User name, Caller ID: both are your 10 digit DID
Password: as supplied by Exetel when you created the account.
SIP protocol: UDP. All server fields use port 5060.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Unauthorised 401 Error

Post by udara » Thu Jul 21, 2011 11:52 am

tommcm1200 wrote:Hi Guys,

I have had a VOIP account for sometime but never been able to get it up. I have always recieved a 401 Unauthorised error. I get this on both my PC and iPhone. Appreciate if someone can please assit in helping me get my VOIP connection up and running.

Thanks in advance.

Cheers,
Tom
Hi Tom,

Dazzled is right it seems like you haven't configured the server info correctly , however you can drop me a PM with your VOIP number if you like and i'll have a look to see if everything is alright :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Unauthorised 401 Error

Post by udara » Fri Jul 22, 2011 12:24 pm

tommcm1200 wrote:Hi Guys,

I have had a VOIP account for sometime but never been able to get it up. I have always recieved a 401 Unauthorised error. .............

Cheers,
Tom

Hi tommcm1200

I received your PM and when i looked into it i found a minor issue :roll: .

However i have resolved this from the back end and tested it , i have been able to authenticate successfully :mrgreen:

It should be all good , let me know how it goes
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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