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VOIP 'Add On' Bonus Pack Usage enquiry

Posted: Sat Dec 03, 2011 11:36 pm
by babyjean
I ordered VOIP VP1 and VP4 this month. In three days it shows I have made 24 national call for VP1, 45 mobile call and total 45.68 min for VP4, however the detail of usage shows I only made 12 calls (3 Intercapita, 3 Regional 5 mobile and 1 special) all together. Can any one tell me why? Is it measured and charged even no one answer the call you made?

Re: VOIP 'Add On' Bonus Pack Usage enquiry

Posted: Mon Dec 05, 2011 6:35 pm
by Thushari
babyjean wrote:I ordered VOIP VP1 and VP4 this month. In three days it shows I have made 24 national call for VP1, 45 mobile call and total 45.68 min for VP4, however the detail of usage shows I only made 12 calls (3 Intercapita, 3 Regional 5 mobile and 1 special) all together. Can any one tell me why? Is it measured and charged even no one answer the call you made?
Your usage meter summary details have been adjusted. Please check the details and email billing@exetel.com.au if you have further queries.