Just checked a friends VoIP usage & noted their VP6 (110 mins of VoIP to mobile calls) states they've made 28 calls totalling 70.2 mins & they have 39 mins free still remaining.
In the call summary section they have been charged $1.77 for mobile calls. Is there a problem with the VP meter?
Problem with VoIP Value Pack Usage
Problem with VoIP Value Pack Usage
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Last edited by IanS on Mon Dec 26, 2011 9:07 pm, edited 1 time in total.
Re: Problem with VoIP Value Pack Usage
Hi Ian,
Well done for hiding the last 4 digits of the service number in your screen dump. Problem is, below is the full number next to VOIP Usage For...
Can't think of an issue arising, but obviously your were trying to hide the number.

Well done for hiding the last 4 digits of the service number in your screen dump. Problem is, below is the full number next to VOIP Usage For...
Can't think of an issue arising, but obviously your were trying to hide the number.

Re: Problem with VoIP Value Pack Usage
Thanks PM, have fixed the other phone #, but their mobile usage is now upto $3.11 WITH 33 minutes of free calls remaining!!!PM wrote:Hi Ian,
Well done for hiding the last 4 digits of the service number in your screen dump. Problem is, below is the full number next to VOIP Usage For...
Can't think of an issue arising, but obviously your were trying to hide the number.
I shouldn't have to check all of my friends Exetel accounts for billing/usage issues, if the programmers at Exetel checked their code for the correct output. Hopefully this post will get noticed before the EOM billing run or I'm sure my friends will dispute their bill.
Re: Problem with VoIP Value Pack Usage
Hi IanS,IanS wrote:Thanks PM, have fixed the other phone #, but their mobile usage is now upto $3.11 WITH 33 minutes of free calls remaining!!!PM wrote:Hi Ian,
Well done for hiding the last 4 digits of the service number in your screen dump. Problem is, below is the full number next to VOIP Usage For...
Can't think of an issue arising, but obviously your were trying to hide the number.
I shouldn't have to check all of my friends Exetel accounts for billing/usage issues, if the programmers at Exetel checked their code for the correct output. Hopefully this post will get noticed before the EOM billing run or I'm sure my friends will dispute their bill.
Could you please send your friend's service number to residentialsupport@exetel.com.au, so we can check on this for you

To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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