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Netcomm NB16WV Problem

Posted: Tue Feb 21, 2012 9:51 pm
by wood888
Hey Guys,

I got this new modem as my last one died and was still under warranty so Netcomm gave me this one.
Ive managed to connect it to the net, but with the VOIP it connects but when some one rings it, it will only ring about 4 times before just cutting out?

Ive port forwarded 5060 to 192.168.1.1 (the modems IP address) and tried to follow the netcomm exetel guide but its pretty useless... any help would be great.

Cheers

http://media.netcomm.com.au/public/asse ... tel1.2.pdf

Re: Netcomm NB16WV Problem

Posted: Tue Feb 21, 2012 10:10 pm
by James
Hi Wood,

Please call support, there is no wait; http://www.exetel.com.au/contact.php

They are there to 11pm; 1300 788 141

James

Re: Netcomm NB16WV Problem

Posted: Tue Feb 21, 2012 10:18 pm
by Dazzled
It's a newie to me, so I'll make some general comments.

Don't port forward - it is a combined unit, so the internal firewall iptables will come correctly configured out of the box;
(depending on what the GUI does deep down, your unit may now be misdirecting data - the first rule in combined boxes is to accept UDP from anywhere on port 5060 on the appropriate interface and pass it directly to the ATA section)

I'm guessing p6 of the guide is the tricky bit. Use 58.96.1.2 for all the boxes where sip1.exetel.com.au is suggested (saves lookups);
Use the full 10 digit phone number where suggested;
The password is case sensitive;
Don't tick outbound server;
Don't tick MWI.

Re: Netcomm NB16WV Problem

Posted: Tue Feb 21, 2012 11:30 pm
by wood888
Thanks Dazzled , i tried your suggestions but to no avail the phone still cuts out after the 3rd or 4th ring.
Any other suggestions?

Re: Netcomm NB16WV Problem

Posted: Wed Feb 22, 2012 11:14 am
by Dazzled
Any possibility that in the User facility controls you are sending them off to voicemail after a short number of seconds?
Watch out for Netcomm call forwarding on no answer also.

Re: Netcomm NB16WV Problem

Posted: Thu Feb 23, 2012 9:56 pm
by wood88
Dazzled wrote:Any possibility that in the User facility controls you are sending them off to voicemail after a short number of seconds?
Watch out for Netcomm call forwarding on no answer also.

I cant seem to find anything for voice mail.
Call forward is disabled

Re: Netcomm NB16WV Problem

Posted: Thu Feb 23, 2012 10:32 pm
by Dazzled
Under Manage VoIP, select the button: Configure Telephone. Settings from Exetel are in there.

Re: Netcomm NB16WV Problem

Posted: Fri Feb 24, 2012 10:34 pm
by wood888
Dazzled wrote:Under Manage VoIP, select the button: Configure Telephone. Settings from Exetel are in there.

Yep under the Exetel settings it is turned off.
I thought you meant under the modem settings :?

Re: Netcomm NB16WV Problem

Posted: Fri Feb 24, 2012 11:22 pm
by Dazzled
Does the trouble occur with VoIP to VoIP calls, or only with incoming PSTN? If the latter, is something else answering the line first, such as a fax or answering machine? If both are bothered, does the handset include an answering machine?

If it happens on incoming VoIP there may be some diagnostics in the modem logs. Missed VoIP calls will be listed, and you may be able to set logging to quite a high level, say warning or notice. You will need syslogging software on your computer to intercept everything, but a visit to the modem log straight after a dropped VoIP call may catch something useful.

An incoming VoIP call should first send an INVITE packet from the proxy to the ATA section, which then rings the handset, until it's picked up or answered by an automatic device.

Re: Netcomm NB16WV Problem

Posted: Mon Feb 27, 2012 8:57 pm
by wood888
It happens with all types of calls to the VOIP line.

I have created a ticket with exetel and they are having a look into it, they said it might be a problem at there end.

Re: Netcomm NB16WV Problem

Posted: Tue Feb 28, 2012 9:55 am
by stevecJ
wood888 wrote:It happens with all types of calls to the VOIP line.

I have created a ticket with exetel and they are having a look into it, they said it might be a problem at there end.
Hi wood888,

The support ticket which you have logged is being investigated and I have arranged one of our engineers to follow it up and update you soon.

Re: Netcomm NB16WV Problem

Posted: Tue Feb 28, 2012 3:46 pm
by Amila Fernando
wood888 wrote:It happens with all types of calls to the VOIP line.

I have created a ticket with exetel and they are having a look into it, they said it might be a problem at there end.
Hi wood888,

Please note that your reported VOIP issue has been fixed. Please test your service further and get back to us if you encounter any further issues.

Re: Netcomm NB16WV Problem

Posted: Tue Feb 28, 2012 9:18 pm
by wood888
Yep so far so good.
The calls are coming through from mobile phones, will test via PSTN and VOIP later.

Thanks