Becoming a Voip customer with Exetel

VOIP setup and troubleshooting
Dazzled
Volunteer Site Admin
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Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Becoming a Voip customer with Exetel

Post by Dazzled » Thu Apr 19, 2012 9:53 pm

Try putting a DMZ in the router to the ATA. Then no ATA traffic need worry about firewalls.

msp
Posts: 54
Joined: Sun Oct 25, 2009 9:42 pm
Location: Sydney

Re: Becoming a Voip customer with Exetel

Post by msp » Thu May 03, 2012 11:26 am

How do you retrieve your messages with Voip? I came home to see " 1 new call " on my phone screen. I press the ok button hoping that I can retrieve the call. Instead it gives the engaged sound. Am I suppose to press something? Also, when does the ' 1 new call ' disappear from my screen? It's been there for 2 days now. I would like to firstly, see the call and secondly get rid of the message on the screen. Any ideas ? Thanks

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Becoming a Voip customer with Exetel

Post by shoner » Thu May 03, 2012 11:37 am

msp wrote:How do you retrieve your messages with Voip?

You can dial 121 from your VoIP phone to access your voice mail box and listen to the messages left

More information can be found here
http://exewiki.exetel.com.au/index.php? ... gh_VoIP.3F
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

msp
Posts: 54
Joined: Sun Oct 25, 2009 9:42 pm
Location: Sydney

Re: Becoming a Voip customer with Exetel

Post by msp » Sun May 20, 2012 7:57 pm

We're thinking of moving house. Am I able to keep the same DID voip number in my new location?

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Becoming a Voip customer with Exetel

Post by Dazzled » Sun May 20, 2012 8:10 pm

Your VoIP DID will work if you move your hardware anywhere. So, yes you can keep it, and also keep your email addresses after moving. It would be prudent to let Exetel know that they have to move with you.

stevecJ
Forum Admin
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Re: Becoming a Voip customer with Exetel

Post by stevecJ » Mon May 21, 2012 4:41 pm

msp wrote:We're thinking of moving house. Am I able to keep the same DID voip number in my new location?
Hi,

There shouldn't be a problem as the DID will be moved automatically with the service. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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msp
Posts: 54
Joined: Sun Oct 25, 2009 9:42 pm
Location: Sydney

Re: Becoming a Voip customer with Exetel

Post by msp » Tue Oct 02, 2012 4:24 pm

I tried to reset our ATA for Voip because I am unable to make Voip calls. I do a factory reset and enter in the required details as shown in the Voip
V210P Setup guide. When finished, it comes up with 'not registered'. Am I missing a step or something?

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: Becoming a Voip customer with Exetel

Post by sable » Tue Oct 02, 2012 4:41 pm


stevecJ
Forum Admin
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Joined: Wed Jan 06, 2010 9:48 am

Re: Becoming a Voip customer with Exetel

Post by stevecJ » Wed Oct 03, 2012 10:07 am

msp wrote:I tried to reset our ATA for Voip because I am unable to make Voip calls. I do a factory reset and enter in the required details as shown in the Voip
V210P Setup guide. When finished, it comes up with 'not registered'. Am I missing a step or something?
Hi,

I checked your voip service and it is properly registered with the server. Please let me know if you experience any issues with the service. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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msp
Posts: 54
Joined: Sun Oct 25, 2009 9:42 pm
Location: Sydney

Re: Becoming a Voip customer with Exetel

Post by msp » Wed Oct 03, 2012 5:48 pm

I am registered with Exetel Voip. Y/day there were some problems with the entire service. I can make calls but we've noticed that there is a delay, about 7 seconds between myself and the other person. It makes conversation strange as we have to wait about 7 sec for the other person to get the message and reply. They get the delay as well and say it's quite weird. Wondering if the situation has been resolved? Previously, it was working rather well.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Becoming a Voip customer with Exetel

Post by stevecJ » Thu Oct 04, 2012 9:25 am

msp wrote:I am registered with Exetel Voip. Y/day there were some problems with the entire service. I can make calls but we've noticed that there is a delay, about 7 seconds between myself and the other person. It makes conversation strange as we have to wait about 7 sec for the other person to get the message and reply. They get the delay as well and say it's quite weird. Wondering if the situation has been resolved? Previously, it was working rather well.
Hi,

I will look in to this and get back to you soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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