VOIP SERVICE RINGS ONCE AND CUTS OUT

VOIP setup and troubleshooting
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ant333
Posts: 27
Joined: Tue Oct 14, 2008 2:43 pm
Location: Seaford Melbourne Victoria.

VOIP SERVICE RINGS ONCE AND CUTS OUT

Post by ant333 » Sat Aug 04, 2012 1:11 pm

Hello,

I have a strange problem with my VOIP Service which, when called, rings once and then cuts out.

Settings are all fine, it's worked fine before and i haven't changed anything, thus i believe the problem lies beyond my setup.

Could someone look into this for me please?

Thanks,

Anthony.

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KavindaS
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Posts: 2211
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: VOIP SERVICE RINGS ONCE AND CUTS OUT

Post by KavindaS » Sat Aug 04, 2012 6:01 pm

ant333 wrote:Hello,

I have a strange problem with my VOIP Service which, when called, rings once and then cuts out.

Settings are all fine, it's worked fine before and i haven't changed anything, thus i believe the problem lies beyond my setup.

Could someone look into this for me please?

Thanks,

Anthony.
Hi Anthony,

Make a test call to your mobile phone and check whether actual call gets cut out or it rings repeatedly. If that the case you may try and update the firmware of the your voip device and re check the service. If the issue persists send us an email to residentialsupport@exetel.com.au by indicating the voip service number, issue related and some information about the voip device you use for further investigation. :)

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