Order VoIP add-on services

VOIP setup and troubleshooting
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maestro
Posts: 85
Joined: Sat Jan 24, 2009 5:40 pm
Location: In front of my PC

Order VoIP add-on services

Post by maestro » Mon Oct 22, 2012 7:24 pm

In the Exetel website, I have clicked on "Order Services" -> "VoIP".
I then click on "Order VoIP Add-On Services"
It then returns me to the main page instead of the VoIP add-on page.

How can I bring up this page?

Or, more specifically... How can I cancel a VP2 pack (30 SMSs for $1) at the end of this month?


Thanks

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Order VoIP add-on services

Post by EroshanJ » Mon Oct 22, 2012 8:44 pm

maestro wrote:In the Exetel website, I have clicked on "Order Services" -> "VoIP".
I then click on "Order VoIP Add-On Services"
It then returns me to the main page instead of the VoIP add-on page.

How can I bring up this page?

Or, more specifically... How can I cancel a VP2 pack (30 SMSs for $1) at the end of this month?
Hi maestro,

Could you please PM your service number to have a look?

If you want to cancel the VoIP pack, please email billing@exetel.com.au with relevant details. They will cancel the VoIP pack for you.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Order VoIP add-on services

Post by EroshanJ » Wed Oct 24, 2012 9:02 pm

Got your PM :)

I have requested the relevant team to remove the VP2 VoIP pack from your VoIP number.

Will confirm you once we removed it.

Your reference # is 5797834.

Cheers :!:

maestro
Posts: 85
Joined: Sat Jan 24, 2009 5:40 pm
Location: In front of my PC

Re: Order VoIP add-on services

Post by maestro » Fri Oct 26, 2012 12:27 pm

EroshanJ wrote:I have requested the relevant team to remove the VP2 VoIP pack from your VoIP number.

Will confirm you once we removed it.
Thank you.

FYI, I am cancelling the pack as we have just signed up for an Exetel Mobile and will be using that for SMS instead.

KavindaS
Forum Admin
Posts: 2470
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Location: Sydney

Re: Order VoIP add-on services

Post by KavindaS » Fri Oct 26, 2012 12:35 pm

maestro wrote:
EroshanJ wrote:I have requested the relevant team to remove the VP2 VoIP pack from your VoIP number.

Will confirm you once we removed it.
Thank you.

FYI, I am cancelling the pack as we have just signed up for an Exetel Mobile and will be using that for SMS instead.
No problem :) will update you once they confirm to us.

maestro
Posts: 85
Joined: Sat Jan 24, 2009 5:40 pm
Location: In front of my PC

Re: Order VoIP add-on services

Post by maestro » Tue Oct 30, 2012 11:15 pm

KavindaS wrote:No problem :) will update you once they confirm to us.
Any update on this? It has to go through by tomorrow as it's the end of the month.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Order VoIP add-on services

Post by EroshanJ » Tue Oct 30, 2012 11:24 pm

maestro wrote:
KavindaS wrote:No problem :) will update you once they confirm to us.
Any update on this? It has to go through by tomorrow as it's the end of the month.
Yes :), your VoIP pack will be removed by 11PM tomorrow. I will update you once it is been removed.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Order VoIP add-on services

Post by EroshanJ » Thu Nov 01, 2012 12:22 pm

Hi maestro,

Your VoIP pack has been cancelled as per your request.

Our billing team will confirm it via email.

Cheers!

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