VOIP Drops out when calling Exetel

VOIP setup and troubleshooting
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staunts
Posts: 3
Joined: Tue Feb 02, 2010 7:43 pm
Location: Qld

VOIP Drops out when calling Exetel

Post by staunts » Fri Jan 25, 2013 9:14 am

Hi all,

wondering if anyone knows why when I call the 02 number for either support or sales I get the recorded message, I hit 1 for sales etc, then hear the "your call will be recorded for training purposes" then I just get silence and I tried hanging on a number of times for over 2 minutes and nothing.

If I use ## on my phone (reverting back to old PSTN) and call the 1300 nos it all works fine.

Anyone know why this would be happening ?

cheers.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: VOIP Drops out when calling Exetel

Post by Dazzled » Fri Jan 25, 2013 10:25 am

Does it happen with other numbers' press-button menus too? If so, how is your ATA configured for DTMF / RFC2833 standards for VoIP calls?

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