VOIP engaged

VOIP setup and troubleshooting
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pjred
Posts: 80
Joined: Tue May 02, 2006 2:59 pm
Location: Port Kembla NSW

VOIP engaged

Post by pjred » Thu Dec 12, 2013 4:05 pm

Been trying to ring a QLD number from NSW and it's constantly engaged.

Tried from normal pstn line and mobile and OK.

Tried a different QLD number and OK.

Any ideas?

Paul

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asankag
Exetel Staff
Posts: 77
Joined: Tue Jun 12, 2012 3:22 pm
Location: Sydney

Re: VOIP engaged

Post by asankag » Thu Dec 12, 2013 4:14 pm

Hi Paul,

Can you PM me your VOIP number and the number that you're trying to dial. Will have look into this.
---
Regards,
Asanka | L2 - VoIP Engineer

pjred
Posts: 80
Joined: Tue May 02, 2006 2:59 pm
Location: Port Kembla NSW

Re: VOIP engaged

Post by pjred » Thu Dec 12, 2013 4:28 pm

Done.

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asankag
Exetel Staff
Posts: 77
Joined: Tue Jun 12, 2012 3:22 pm
Location: Sydney

Re: VOIP engaged

Post by asankag » Thu Dec 12, 2013 4:53 pm

Hi Paul,

Made some test calls and took some traces. Looks like a call routing issue with our supplier. Will be escalating this shortly to our supplier. Will update you with a ticket number once everything is done form our part.

This is usually the case if the destination number is a new one or a recently ported one. It takes a bit of a time for the routing tables to be updated with each supplier.

:D
---
Regards,
Asanka | L2 - VoIP Engineer

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asankag
Exetel Staff
Posts: 77
Joined: Tue Jun 12, 2012 3:22 pm
Location: Sydney

Re: VOIP engaged

Post by asankag » Thu Dec 12, 2013 5:10 pm

Hi Paul,

Your ref #7397733.

Will provide you with updates once we get more information.
---
Regards,
Asanka | L2 - VoIP Engineer

pjred
Posts: 80
Joined: Tue May 02, 2006 2:59 pm
Location: Port Kembla NSW

Re: VOIP engaged

Post by pjred » Thu Dec 12, 2013 5:11 pm

Thank you.

Paul

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asankag
Exetel Staff
Posts: 77
Joined: Tue Jun 12, 2012 3:22 pm
Location: Sydney

Re: VOIP engaged

Post by asankag » Fri Dec 13, 2013 9:46 am

Hi Paul,

Our supplier has fixed the call routing issue. Made a test call and it is now connecting.

Please test and let us know if there are any further issues.
---
Regards,
Asanka | L2 - VoIP Engineer

pjred
Posts: 80
Joined: Tue May 02, 2006 2:59 pm
Location: Port Kembla NSW

Re: VOIP engaged

Post by pjred » Fri Dec 13, 2013 5:40 pm

Yes OK now thanks.

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