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VoIP Ring 2 Devices Simultaneously

Posted: Sun Jan 19, 2014 4:25 pm
by Aaphid
I have my service set up on my home modem and on my mobile phone and outgoing calls work fine on both devices. Incoming calls work fine but they only ring on my phone connected to the modem.

Is it possible to have incoming calls ring on both devices?

Re: VoIP Ring 2 Devices Simultaneously

Posted: Sun Jan 19, 2014 5:05 pm
by HashiniA
Aaphid wrote:I have my service set up on my home modem and on my mobile phone and outgoing calls work fine on both devices. Incoming calls work fine but they only ring on my phone connected to the modem.

Is it possible to have incoming calls ring on both devices?
Hello Aaphid,

No. It is not possible to receive the call on both devices simultaneously. The incoming call will choose the first registered VOIP device automatically.

Re: VoIP Ring 2 Devices Simultaneously

Posted: Sun Jan 19, 2014 5:34 pm
by Aaphid
That's a shame. It is possible on other services such as "CallWithUs" where I found the following info
Q. I have 2 SIP clients connected to your server, is it possible to get both devices ring when my DID is called?
A. Yes. Assuming your devices have usernames 111111111 and 222222222, set the DID destination to SIP/111111111&SIP/222222222, note the & sign. As soon as one device answers the call, the another one(s) will stop ringing.
Is it possible that Exetel would offer this i the future?

Re: VoIP Ring 2 Devices Simultaneously

Posted: Sun Jan 19, 2014 6:16 pm
by lasithah
Aaphid wrote:That's a shame. It is possible on other services such as "CallWithUs" where I found the following info
Q. I have 2 SIP clients connected to your server, is it possible to get both devices ring when my DID is called?
A. Yes. Assuming your devices have usernames 111111111 and 222222222, set the DID destination to SIP/111111111&SIP/222222222, note the & sign. As soon as one device answers the call, the another one(s) will stop ringing.
Is it possible that Exetel would offer this i the future?
Hi Aaphid,

As it is mentioned on that there should be 2 different usernames, when it comes to VoIP it will have to be two different VoIP numbers and you will be needing 2 VoIP DIDs.

Re: VoIP Ring 2 Devices Simultaneously

Posted: Sun Jan 19, 2014 6:27 pm
by Aaphid
The way I read the quote I sent you is that you can have 2 different usernames for the same account/DID. Not 2 separate accounts/phone numbers.

Anyhow can this feature be suggested to Exetel for consideration?

Re: VoIP Ring 2 Devices Simultaneously

Posted: Sun Jan 19, 2014 8:03 pm
by lasithah
Aaphid wrote:The way I read the quote I sent you is that you can have 2 different usernames for the same account/DID. Not 2 separate accounts/phone numbers.

Anyhow can this feature be suggested to Exetel for consideration?
Hi Aaphid,

It is possible in an PBX or a VPBX environment where you can have several DIDs for the same number (as of in a call centre).

What you can do is have a regular cordless handset system with multiple handsets and have the base unit connected to the Modem's VoIP/Phone port so that all the handsets will ring until the call is answered, and you won't be needing multiple registrations for the same number.

If you have any further queries please write to us on residentialsupport@exetel.com.au or call 0280301000/ 1300788141 between 8.30am - 11.00pm AEST and select Option #2 from the main menu

Re: VoIP Ring 2 Devices Simultaneously

Posted: Mon Jan 20, 2014 5:43 am
by Aaphid
Yes I am aware that it is possible in an PBX or a VPBX environment. But that's not what I want. As I mentioned this function is available on other services.

Anyhow I found the suggestion box and will ask there.