Help with Draytek Vigor 2920Vn Setup

VOIP setup and troubleshooting
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Bruce
Posts: 30
Joined: Sat Sep 22, 2007 4:21 pm
Location: Wollongong NSW Australia

Help with Draytek Vigor 2920Vn Setup

Post by Bruce » Wed Mar 12, 2014 11:02 am

I have a new NBN fibre line and have transferred my land line to Exetel VOIP. I thought I had set it up correctly but currently the VOIP is not registering.

Image

This is the main setup. Can anybody help?

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asankag
Exetel Staff
Posts: 77
Joined: Tue Jun 12, 2012 3:22 pm
Location: Sydney

Re: Help with Draytek Vigor 2920Vn Setup

Post by asankag » Wed Mar 12, 2014 12:32 pm

Hi Bruce,

It seems like you have copy-pasted the login details from the email and have copied an extra space at the end as well. We're getting the following username to authenticate and since it is not correct, authentication fails.

Username our server receives: 02xxxxxxx6%20
Correct username: 02xxxxxxx6

Make sure you double check both the usernames and passwords.
---
Regards,
Asanka | L2 - VoIP Engineer

Bruce
Posts: 30
Joined: Sat Sep 22, 2007 4:21 pm
Location: Wollongong NSW Australia

Re: Help with Draytek Vigor 2920Vn Setup

Post by Bruce » Wed Mar 12, 2014 1:58 pm

asankag wrote:Hi Bruce,

It seems like you have copy-pasted the login details from the email and have copied an extra space at the end as well. We're getting the following username to authenticate and since it is not correct, authentication fails.

Username our server receives: 02xxxxxxx6%20
Correct username: 02xxxxxxx6

Make sure you double check both the usernames and passwords.
Thank you, it is registered now. I double and triple checked the password but never thought of the number

Regards
Bruce

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