What is the correct procedure here?
I have tried using the online PSTN to VoIP order form. This fails with the message
(Also note there is no option to select Exetel as the current carrier).039******* is an active ADSL number, and cannot be coverted (spelling mistake) to a VoIP number
OK, I don't want the ADSL service anymore so I will just cancel that?
When I proceed to cancel the ADSL service this is the message that I must agree to:
See the problem? I can't cancel the ADSL service because it will cancel the telephone service. I would like to port the number to the provider of my choice (Exetel) but I can't because it is an active ADSL number. If the number is not active it cannot be ported!The service is delivered as a bundle, you will need to cancel both ADSL and Telephony. This will terminate your telephone service, leaving you with no telephone number or telephone service for making or receiving calls on the date you nominate. If you wish to keep your telephone number you will need to arrange to port it to the provider of your choice.
Is someone at Exetel having a laugh at my expense?