Voicemail Full - how to delete message?

VOIP setup and troubleshooting
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ocular
Posts: 115
Joined: Tue Feb 09, 2010 2:56 pm
Location: Brisbane

Voicemail Full - how to delete message?

Post by ocular » Thu Apr 03, 2014 2:54 pm

wiki
http://exewiki.exetel.com.au/index.php? ... _with_VoIP

Voip Voicemail says full when call the number

Nothing in wiki on how to delete messages

thanks

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Voicemail Full - how to delete message?

Post by angelos » Thu Apr 03, 2014 3:41 pm

Are you able to listen to the messages? If you listen to the them you get the option to delete the particular message by pressing '7'.

However you will have to delete a message at a time with this message and is the only way to delete them. :(

ocular
Posts: 115
Joined: Tue Feb 09, 2010 2:56 pm
Location: Brisbane

Re: Voicemail Full - how to delete message?

Post by ocular » Thu Apr 03, 2014 3:56 pm

Thats the problem, never manually delete them as they are forwarded as sound file to email. But don't they self delete after 1 week according to wiki? I havent received any messages for last 3 weeks and it would appear that "sorry users mailbox cannot receive any more messages"

So the only option is to listen to 100 messages and delete each one manually?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Voicemail Full - how to delete message?

Post by angelos » Thu Apr 03, 2014 4:09 pm

Thats the problem, never manually delete them as they are forwarded as sound file to email. But don't they self delete after 1 week according to wiki? I havent received any messages for last 3 weeks and it would appear that "sorry users mailbox cannot receive any more messages"
The should usually get deleted in one week as far as we know. If it has not then it could be something wrong and we may have to get that looked into.

Could you PM me the VoIP number you are referring to?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Voicemail Full - how to delete message?

Post by angelos » Thu Apr 03, 2014 5:39 pm

PM received.

I have raised the case to our Level 2 VoIP engineers under the reference number 7760237.

We will get back to you once we get an update on this case.

lodperera
Exetel Staff
Posts: 98
Joined: Mon Nov 28, 2011 10:26 pm

Re: Voicemail Full - how to delete message?

Post by lodperera » Fri Apr 04, 2014 3:45 pm

Hi Ocular,

We have stopped deleting voicemails after 7 days. We have just updated the exewiki. [Thank you for pointing that out]

You will have to call in or email helpdesk so we could delete all your voicemails as we need customer confirmation. Refer Ticket ID: 7760237

Regards
LOD

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