Voice Messages

VOIP setup and troubleshooting
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u9026a
Posts: 47
Joined: Tue Aug 31, 2004 6:29 pm

Voice Messages

Post by u9026a » Fri Jun 05, 2015 10:21 am

On a new NBN connection, have connected X-Lite as suggested. It all works except calls are not being diverted to voicemail. Isn't it supposed to divert after 30 seconds automatically?

..and my login details to the forums haven't changed to reflect my new number, I still have to use my old phone number to get access.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Voice Messages

Post by angelos » Fri Jun 05, 2015 11:11 am

u9026a wrote:On a new NBN connection, have connected X-Lite as suggested. It all works except calls are not being diverted to voicemail. Isn't it supposed to divert after 30 seconds automatically?

..and my login details to the forums haven't changed to reflect my new number, I still have to use my old phone number to get access.
Please PM your service number so we could take a look at this for you.

PS : The option to divert to Voicemail should be enabled on your members area.

u9026a
Posts: 47
Joined: Tue Aug 31, 2004 6:29 pm

Re: Voice Messages

Post by u9026a » Fri Jun 05, 2015 2:48 pm

Finally managed to access the settings page and voicemail was enabled, but instead of 30 seconds it was set to 90s. Now I've changed it and it is working and sending me an email when I get one, so all good.

Thanks

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