International calls being charged

[bruceee]

Hi, I signed up for the $10 Unlimited Home Phone plan when applying for NBN and this plan is now showing in my user facilities OK.
However there appears to be some discrepancy with regard to International calls, I am being charged for calls to a UK landline when the web page describing this plan clearly states that calls to UK landlines are free.
Could someone have a look into this and clarify what is happening.
Regards
Bruce

[KavindaS]

Hi, I signed up for the $10 Unlimited Home Phone plan when applying for NBN and this plan is now showing in my user facilities OK.
However there appears to be some discrepancy with regard to International calls, I am being charged for calls to a UK landline when the web page describing this plan clearly states that calls to UK landlines are free.
Could someone have a look into this and clarify what is happening.
Regards
Bruce

I have escalated this through the ticket reference 11064044 with our Billing department. They will check the plan details / chargers and update you accordingly.

[bruceee]

Thank you KavindaS for your quick reply, the money involved is mere peanuts, but there is something wrong with the system i fear.
Regards
Bruce

[KavindaS]

Thank you KavindaS for your quick reply, the money involved is mere peanuts, but there is something wrong with the system i fear.
Regards
Bruce

No worries Bruce. This will be dealt with high priority as escalated.

[bruceee]

ALL sorted Thank you all concerned.
Bruce
Edit. Not quite sorted, charges are still being added to my Voip usage data for International calls to UK land line.
Thank you Azwan M for the offer of a manual refund.