Hi, I signed up for the $10 Unlimited Home Phone plan when applying for NBN and this plan is now showing in my user facilities OK.
However there appears to be some discrepancy with regard to International calls, I am being charged for calls to a UK landline when the web page describing this plan clearly states that calls to UK landlines are free.
Could someone have a look into this and clarify what is happening.
Regards
Bruce
International calls being charged
Re: International calls being charged
I have escalated this through the ticket reference 11064044 with our Billing department. They will check the plan details / chargers and update you accordingly.bruceee wrote:Hi, I signed up for the $10 Unlimited Home Phone plan when applying for NBN and this plan is now showing in my user facilities OK.
However there appears to be some discrepancy with regard to International calls, I am being charged for calls to a UK landline when the web page describing this plan clearly states that calls to UK landlines are free.
Could someone have a look into this and clarify what is happening.
Regards
Bruce
Re: International calls being charged
Thank you KavindaS for your quick reply, the money involved is mere peanuts, but there is something wrong with the system i fear.
Regards
Bruce
Regards
Bruce
Re: International calls being charged
No worries Bruce. This will be dealt with high priority as escalated.bruceee wrote:Thank you KavindaS for your quick reply, the money involved is mere peanuts, but there is something wrong with the system i fear.
Regards
Bruce
Re: International calls being charged
ALL sorted Thank you all concerned.
Bruce
Edit. Not quite sorted, charges are still being added to my Voip usage data for International calls to UK land line.
Thank you Azwan M for the offer of a manual refund.
Bruce
Edit. Not quite sorted, charges are still being added to my Voip usage data for International calls to UK land line.
Thank you Azwan M for the offer of a manual refund.