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How to get Teleconference Number

Posted: Tue May 02, 2017 3:04 pm
by JohnSCS
Hi,

I would like to use the Teleconference system, but how do I get a conference number to use it?

Re: How to get Teleconference Number

Posted: Tue May 02, 2017 6:31 pm
by Amila Fernando
JohnSCS wrote:Hi,

I would like to use the Teleconference system, but how do I get a conference number to use it?
We will check this & get back to you shortly.

Re: How to get Teleconference Number

Posted: Thu May 04, 2017 10:59 am
by JohnSCS
Any updates?

Re: How to get Teleconference Number

Posted: Thu May 04, 2017 2:53 pm
by Amila Fernando
JohnSCS wrote:Any updates?
Hi John,

First of all I apologize for the delayed response.

Kindly note that this feature is not available for SMB (Small Business) services & it is available only for corporate grade data services.

Re: How to get Teleconference Number

Posted: Thu May 04, 2017 3:01 pm
by JohnSCS
Then why does it state in My Exetel

"This provides you with a function to have a meeting or chat over the telephone with multiple people and will become a standard part of Exetel's VOIP offering."

Why can't this feature be available to all Voip users?

Re: How to get Teleconference Number

Posted: Thu May 04, 2017 8:06 pm
by KavindaS
JohnSCS wrote:
Why can't this feature be available to all Voip users?
This has been further escalated with SMB sales department and they will update the thread by close of business tomorrow.

Re: How to get Teleconference Number

Posted: Mon May 08, 2017 11:26 am
by Lanorin
The SMB Sales Team is looking into this feature on the Member's portal. They will be in touch with you soonest.

Re: How to get Teleconference Number

Posted: Sun May 14, 2017 5:38 pm
by JohnSCS
Any updates ?

Re: How to get Teleconference Number

Posted: Sun May 14, 2017 6:32 pm
by HimaJ
Please note that Exetel looking into this with high priority. We will update you very soon.

Exetel apologies for the inconvenience may have caused by this.

Re: How to get Teleconference Number

Posted: Mon May 15, 2017 3:35 pm
by Lanorin
Hi John,

The development team is currently checking on this on this feature that's available on the My Exetel portal.

Please bear with us and we will get back to you as soon as there is response.

Thank you.

Re: How to get Teleconference Number

Posted: Fri May 26, 2017 1:02 am
by JohnSCS
Any further updates?

Re: How to get Teleconference Number

Posted: Fri May 26, 2017 3:08 pm
by Lanorin
Hi John,

The developer team is still in the process of getting this checked.

We will be able to provide you an update end of next week.

Re: How to get Teleconference Number

Posted: Sat May 27, 2017 1:44 am
by James
JohnSCS wrote:Any further updates?
Hi John,

This functionality was taken away from the MyExetel page as very few res customers used it, it still resides in the corporate portal, but it will about a month before it is restored to the res portal.

James

Re: How to get Teleconference Number

Posted: Sat May 27, 2017 11:48 am
by JohnSCS
Is it possible to have a conference number manually assigned to my account?
I would really like to start using the feature.

Re: How to get Teleconference Number

Posted: Sat May 27, 2017 9:41 pm
by HimaJ
Exetel is currently looking into your query. We will update you soon.