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VOIP service not working after plan / speed change

Posted: Sun Feb 18, 2018 3:28 pm
by andred
Hi,

I went from 50/20 bundle plan down to 25/5 bundle on the 15/02/18 due to poor NBN line condition.

Just noticed my VOIP isn't working and was prior. Have dial tone but any number I call is engaged, anyone who tries to call is engaged. Status is showing as being unregistered.

Have power-cycled router and reset VOIP password.

Andre

Re: VOIP service not working after plan / speed change

Posted: Sun Feb 18, 2018 4:52 pm
by nilushid
andred wrote:Hi,

I went from 50/20 bundle plan down to 25/5 bundle on the 15/02/18 due to poor NBN line condition.

Just noticed my VOIP isn't working and was prior. Have dial tone but any number I call is engaged, anyone who tries to call is engaged. Status is showing as being unregistered.

Have power-cycled router and reset VOIP password.

Andre
We have send you an email to your nominated email address. Please check and reply back to the same email if the service issue persist.
Ref: #12699445

Re: VOIP service not working after plan / speed change

Posted: Sun Feb 18, 2018 5:14 pm
by andred
Hi,

This issue is now resolved.

Thankyou.

Andre