VoIP dial tone persists preventing calls out

VOIP setup and troubleshooting
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Posts: 27
Joined: Mon Oct 13, 2008 12:00 pm
Location: Gold Coast

VoIP dial tone persists preventing calls out

Post by kookaburra2 » Tue Aug 14, 2018 9:42 am

Looking for ideas/help.

My equipment:
* Connected 2 weeks ago to Exetel (formerly ADSL2 with Exetel): NBN50 (FTTN/VDSL), max sync ~52mbps, connect ~49mbps (860m of very good copper between modem and [micro]node);
* Netcomm NF18ACV from Exetel;
* corded vtech T1300 phone connected to modem port 1 through patch panel with cat6 about 10m, and 6ft phone cable; second phone, corded, telstra, connected also to port 1 using double adaptor near patch panel, also with cat6 about 15m (note this setup worked flawlessly before NBN ie ADSL2 with a billion router passing through POTS landline service to both phones);
* sip account / port 2 disabled in modem;
* Windows 10 Pro 1709.

The issue:
Lots of the time (>>50%) the dial tone obtained on lifting the handset ought to but does not cease as I begin to dial the telephone number, so preventing me from making calls. When I do get to call out, at times the other end does not "hear" numbers I press in response to prompts.
I haven't been able to find a pattern as to when it works and when it doesn't. Sometimes disable/enable SIP account in the modem helps, sometimes not. Sometimes just repeated attempts to dial works (usually it takes many), sometimes not.

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 68 65
Attenuation (0.1 dB): 258 0
Output Power (0.1 dBm): 123 81
Attainable Rate (Kbps): 52147 13703
Rate (Kbps): 49811 13703

codec ... ptime[ms] .... priority
G711U .... 20 ........... 1 (1-100) ... enabled
G711A .... 20 ........... 2 (1-100) ... enabled
all other codecs disabled

Exetel Staff
Posts: 918
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: VoIP dial tone persists preventing calls out

Post by judep » Tue Aug 14, 2018 5:52 pm

Thank you for contacting Exetel. We have sent out an email to your nominated email address on the account therefore kindly get back to us via the same email thread.

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