VoIP dial tone persists preventing calls out

VOIP setup and troubleshooting
Post Reply
kookaburra2
Posts: 27
Joined: Mon Oct 13, 2008 12:00 pm
Location: Gold Coast

VoIP dial tone persists preventing calls out

Post by kookaburra2 » Tue Aug 14, 2018 9:42 am

Looking for ideas/help.

My equipment:
* Connected 2 weeks ago to Exetel (formerly ADSL2 with Exetel): NBN50 (FTTN/VDSL), max sync ~52mbps, connect ~49mbps (860m of very good copper between modem and [micro]node);
* Netcomm NF18ACV from Exetel;
* corded vtech T1300 phone connected to modem port 1 through patch panel with cat6 about 10m, and 6ft phone cable; second phone, corded, telstra, connected also to port 1 using double adaptor near patch panel, also with cat6 about 15m (note this setup worked flawlessly before NBN ie ADSL2 with a billion router passing through POTS landline service to both phones);
* sip account / port 2 disabled in modem;
* Windows 10 Pro 1709.

The issue:
Lots of the time (>>50%) the dial tone obtained on lifting the handset ought to but does not cease as I begin to dial the telephone number, so preventing me from making calls. When I do get to call out, at times the other end does not "hear" numbers I press in response to prompts.
I haven't been able to find a pattern as to when it works and when it doesn't. Sometimes disable/enable SIP account in the modem helps, sometimes not. Sometimes just repeated attempts to dial works (usually it takes many), sometimes not.

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 68 65
Attenuation (0.1 dB): 258 0
Output Power (0.1 dBm): 123 81
Attainable Rate (Kbps): 52147 13703
Rate (Kbps): 49811 13703

--line1
codec ... ptime[ms] .... priority
G711U .... 20 ........... 1 (1-100) ... enabled
G711A .... 20 ........... 2 (1-100) ... enabled
all other codecs disabled

judep
Exetel Staff
Posts: 392
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: VoIP dial tone persists preventing calls out

Post by judep » Tue Aug 14, 2018 5:52 pm

Thank you for contacting Exetel. We have sent out an email to your nominated email address on the account therefore kindly get back to us via the same email thread.

Post Reply