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Porting phone number from TPG

Posted: Mon Feb 11, 2019 10:32 am
by xnindy
I had my NBN activated on 22 Jan. But my telephone number is still with TPG. I've asked Exetel to port the number since early December. Can someone look into this issue please? I'd like to know why it takes this much of time to port the number.

Re: Porting phone number from TPG

Posted: Mon Feb 11, 2019 3:17 pm
by KavindaS
xnindy wrote:
Mon Feb 11, 2019 10:32 am
I had my NBN activated on 22 Jan. But my telephone number is still with TPG. I've asked Exetel to port the number since early December. Can someone look into this issue please? I'd like to know why it takes this much of time to port the number.
Welcome to the Exetel forum :)

Let me check this for you. Can you reply here with a ticket reference number, or PM me your customer id or the service number ?

Re: Porting phone number from TPG

Posted: Tue Feb 12, 2019 11:41 am
by xnindy
I've sent you my account detail via PM.

Re: Porting phone number from TPG

Posted: Tue Feb 12, 2019 4:42 pm
by KavindaS
xnindy wrote:
Tue Feb 12, 2019 11:41 am
I've sent you my account detail via PM.
Thank you for providing the service details. I have checked the status on your pending PSTN to VOIP service under the ticket reference number 14043567. Wholesale supplier of Exetel have informed to us, they are still waiting for the confirmation from your current provider, to be informed by a cut over date on this. However, I have requested them to further follow up on this and inform you, as soon as they receive the confirmation from the wholesale provider.

Exetel apologizes for any inconvenience this may have caused.