Issue with divert to voicemail

[IanS]

There seems to be an issue diverting to voicemail.

Initially we had the divert time set to 40 seconds, but now all calls were being direct diverted to VM (phone doesn't ring).
Change the time setting to 30 seconds & the phone rings, changed back to 40 seconds & calls direct diverted to VM. Same applies if set to 50 seconds.

[rehanj]

There seems to be an issue diverting to voicemail.

Initially we had the divert time set to 40 seconds, but now all calls were being direct diverted to VM (phone doesn't ring).
Change the time setting to 30 seconds & the phone rings, changed back to 40 seconds & calls direct diverted to VM. Same applies if set to 50 seconds.

Sorry to hear about the problem you're facing. Please PM me the phone number you're experiencing this issue with, and I'll get the fault investigated.

[IanS]

PM sent

[rehanj]

PM sent

Thanks, received the PM. An email has been sent to your contact email address via a thread bearing reference number #14874367, please be kind enough to review the email and provide a response, for further investigation.

[IanS]

Email reply sent

[rasikak]

Email reply sent

Thank you for the response and clarification. Please refer our reply and further provide the requested details.

[IanS]

Reply sent, with additional info

[rasikak]

Reply sent, with additional info

We have responded to your email. As we have advised, is it possible to check an alternate device on this case, to avoid any device issues.

[IanS]

Just wondering if there has been any progress with this issue. I carried out 17 odd test calls from my VoIP & mobile number on 5/5/19 & replied back to Rehan's email.

It seems now that all calls are direct diverting to voicemail, regardless of the diversion time (have tried 10,20,30,40,50 seconds)

I've had to turn off voicemail in the user facilities, just to be able contact my friends

[judep]

Just wondering if there has been any progress with this issue. I carried out 17 odd test calls from my VoIP & mobile number on 5/5/19 & replied back to Rehan's email.

It seems now that all calls are direct diverting to voicemail, regardless of the diversion time (have tried 10,20,30,40,50 seconds)

I've had to turn off voicemail in the user facilities, just to be able contact my friends

Apologies for the late response, We have already re escalated this issue back to our level 2 VoIP engineers and are awaiting for and update from them and we have sent you an email with regards to this issue. Once fresh information is received from level 2 team we will keep you posted via the same email thread

Thanks