E0058924498 billed for 'free' calls

VOIP setup and troubleshooting
Post Reply
aussierod
Posts: 43
Joined: Wed Dec 17, 2008 10:53 pm
Location: Qld

E0058924498 billed for 'free' calls

Post by aussierod » Tue Apr 23, 2019 11:53 am

I emailed support about this but no reply after a week.
For just under a month, we tried the $10 unlimited VOIP call pack .. $10 per MONTH.
Just before the first month was up, I asked to have it cancelled for the next month as we weren't making many calls.
There's no clear button that says 'cancel $10 VOIP pack' ... only "cancel VOIP service", so I asked for help.
Rather than cancel it when we got our months worth of $10 unlimited calls, it was cancelled early with no refund off unused days
OK, keep that dollar ... no big deal ..
But then we get billed AGAIN for the part of the month the 'free' was active ... 80 cents worth of calls.
So we paid $10, yet get slugged for the 'free' calls while the pack was active. How cheeky :roll:
Yet invoice E0058924498 is active after a week of telling you this.
Trivial issues, but a reflection on your service.

aussierod
Posts: 43
Joined: Wed Dec 17, 2008 10:53 pm
Location: Qld

Re: E0058924498 billed for 'free' calls

Post by aussierod » Sun Apr 28, 2019 11:31 am

bumb
6 days later no reply here, and the E0058924498 bill was just sent to my email.

rasikak
Exetel Staff
Posts: 221
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: E0058924498 billed for 'free' calls

Post by rasikak » Sun Apr 28, 2019 3:29 pm

aussierod wrote:
Tue Apr 23, 2019 11:53 am
I emailed support about this but no reply after a week.
For just under a month, we tried the $10 unlimited VOIP call pack .. $10 per MONTH.
Just before the first month was up, I asked to have it cancelled for the next month as we weren't making many calls.
There's no clear button that says 'cancel $10 VOIP pack' ... only "cancel VOIP service", so I asked for help.
Rather than cancel it when we got our months worth of $10 unlimited calls, it was cancelled early with no refund off unused days
OK, keep that dollar ... no big deal ..
But then we get billed AGAIN for the part of the month the 'free' was active ... 80 cents worth of calls.
So we paid $10, yet get slugged for the 'free' calls while the pack was active. How cheeky :roll:
Yet invoice E0058924498 is active after a week of telling you this.
Trivial issues, but a reflection on your service.
Thank you for reaching out. Please accept our sincere apologies for any inconvenience caused on this regards.

We have forwarded the inquiry to the relevant team via the ticket number #14907166 and they will assist you accordingly.

Post Reply