Still no VOIP

VOIP setup and troubleshooting
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DMon
Posts: 1
Joined: Wed Apr 24, 2019 2:00 pm

Still no VOIP

Post by DMon » Wed Apr 24, 2019 2:44 pm

I had my NBN Connected in Jan, I'm still waiting for my old phone number to be ported and connected. Can someone here help. I've been on hold on the phones for hours today and only briefly managed to speak to someone before the line was dropped.

KavindaS
Forum Admin
Posts: 2472
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Still no VOIP

Post by KavindaS » Wed Apr 24, 2019 4:41 pm

DMon wrote:
Wed Apr 24, 2019 2:44 pm
I had my NBN Connected in Jan, I'm still waiting for my old phone number to be ported and connected. Can someone here help. I've been on hold on the phones for hours today and only briefly managed to speak to someone before the line was dropped.
Welcome to the Exetel Forums :)

Please note that as a result of the terrorist bombings, there will be a temporary and limited impact on the operations of our Customer Support Centre in Colombo. All departments are operational, however we may take a bit longer to attend to your call or enquiry over the next few days.

You may PM me your Fibre service number or the pending telephone number, so I will check the status with our provisioning team and provide you a feedback.

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