VOIP not working on new NBN service

VOIP setup and troubleshooting
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Bernie
Posts: 1
Joined: Thu Jun 20, 2019 5:36 pm

VOIP not working on new NBN service

Post by Bernie » Mon Jun 24, 2019 7:48 pm

I have a new NBN service which is working fine. I have received email confirmation that the VOIP service is activated and my phone number has been transferred from my previous provider. I have connected the phone handset into the Phone 1. I appear to get a dial tone but when I try to make a call it just rings engaged. If I try ringing my number from my mobile, I get no ringing tone or anything at all.
I've tried ringing your support line multiple times but there is always a wait time of over an hour.
Can somebody help me get my phone working please

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: VOIP not working on new NBN service

Post by nilushid » Mon Jun 24, 2019 8:51 pm

Bernie wrote:
Mon Jun 24, 2019 7:48 pm
I have a new NBN service which is working fine. I have received email confirmation that the VOIP service is activated and my phone number has been transferred from my previous provider. I have connected the phone handset into the Phone 1. I appear to get a dial tone but when I try to make a call it just rings engaged. If I try ringing my number from my mobile, I get no ringing tone or anything at all.
I've tried ringing your support line multiple times but there is always a wait time of over an hour.
Can somebody help me get my phone working please
Can you PM us your customer ID or the service number, to check this issue further.

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