VIOP international calls always engaged.

VOIP setup and troubleshooting
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nutman
Posts: 2
Joined: Fri Jun 28, 2019 8:48 pm

VIOP international calls always engaged.

Post by nutman » Sat Jun 29, 2019 7:42 am

Hi Forum,

Recently we moved to NBN, (about 2 months ago). Viop activation was slow for unknown reasons but working.
However, international calls are always "engaged".
I tried these prefixes: 001131 or 0031 for the Netherlands.
The tech guys seem to be drowning in work lately. Something I have not experienced with Exetel over the last 10 years.
I hope management is aware. For this reason I put this question to the forum.
Thanks.

judep
Exetel Staff
Posts: 401
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: VIOP international calls always engaged.

Post by judep » Sat Jun 29, 2019 4:30 pm

nutman wrote:
Sat Jun 29, 2019 7:42 am
Hi Forum,

Recently we moved to NBN, (about 2 months ago). Viop activation was slow for unknown reasons but working.
However, international calls are always "engaged".
I tried these prefixes: 001131 or 0031 for the Netherlands.
The tech guys seem to be drowning in work lately. Something I have not experienced with Exetel over the last 10 years.
I hope management is aware. For this reason I put this question to the forum.
Thanks.
Hi,

Thank you for reaching us via the forum and we do understand that there is extended wait times on the call queues, we sincerely apologize for this issue.
Could you please provide PM your service details so we can look into this issue and advice

Thanks

judep
Exetel Staff
Posts: 401
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: VIOP international calls always engaged.

Post by judep » Sun Jun 30, 2019 4:49 pm

Hi,

Kindly provide PM me the VoIP number or Customer ID number and also provide a full Netherlands number which you tried so that we can test from our end as well.

Thanks

judep
Exetel Staff
Posts: 401
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: VIOP international calls always engaged.

Post by judep » Sat Jul 06, 2019 5:03 pm

Hi,

We have sent you an email therefore kindly respond back by replying to the same email thread. Your Ref:15551054

Thanks

nutman
Posts: 2
Joined: Fri Jun 28, 2019 8:48 pm

Re: VIOP international calls always engaged.

Post by nutman » Thu Jul 18, 2019 8:32 pm

Nothing useful came out of that email.
After weeks of being unable to make an overseas call I was so frustrated that I was going to write an official complaint.
And that is when I accidentally resolved the problem.
So for anyone interested:

Go to "members facility" -> Service Usage -> Viop service (click manage) -> Geo permission (tick the country to call to)

That's all. See....not that hard. Thanks.

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