VIOP international calls always engaged.

[nutman]

Hi Forum,

Recently we moved to NBN, (about 2 months ago). Viop activation was slow for unknown reasons but working.
However, international calls are always "engaged".
I tried these prefixes: 001131 or 0031 for the Netherlands.
The tech guys seem to be drowning in work lately. Something I have not experienced with Exetel over the last 10 years.
I hope management is aware. For this reason I put this question to the forum.
Thanks.

[judep]

Hi Forum,

Recently we moved to NBN, (about 2 months ago). Viop activation was slow for unknown reasons but working.
However, international calls are always "engaged".
I tried these prefixes: 001131 or 0031 for the Netherlands.
The tech guys seem to be drowning in work lately. Something I have not experienced with Exetel over the last 10 years.
I hope management is aware. For this reason I put this question to the forum.
Thanks.

Hi,

Thank you for reaching us via the forum and we do understand that there is extended wait times on the call queues, we sincerely apologize for this issue.
Could you please provide PM your service details so we can look into this issue and advice

Thanks

[judep]

Hi,

Kindly provide PM me the VoIP number or Customer ID number and also provide a full Netherlands number which you tried so that we can test from our end as well.

Thanks

[judep]

Hi,

We have sent you an email therefore kindly respond back by replying to the same email thread. Your Ref:15551054

Thanks

[nutman]

Nothing useful came out of that email.
After weeks of being unable to make an overseas call I was so frustrated that I was going to write an official complaint.
And that is when I accidentally resolved the problem.
So for anyone interested:

Go to "members facility" -> Service Usage -> Viop service (click manage) -> Geo permission (tick the country to call to)

That's all. See....not that hard. Thanks.