Page 1 of 1

Voip Is unregistered after H268A modem reset

Posted: Mon Sep 09, 2019 8:27 pm
by DavyWong
On 6/9, I called the technical support as I lost my internet connection on NBN HFC network and was told to reset the H268A modem.
Today, I received an SMS with ref no. 16005050 telling me that the supplier would resolve the problem and the problem was fixed this evening.
However, the VOIP becomes unregistered. Could you setup the VOIP service on my H268A modem for me?
Thank you!

Re: Voip Is unregistered after H268A modem reset

Posted: Mon Sep 09, 2019 10:57 pm
by KavindaS
DavyWong wrote:
Mon Sep 09, 2019 8:27 pm
On 6/9, I called the technical support as I lost my internet connection on NBN HFC network and was told to reset the H268A modem.
Today, I received an SMS with ref no. 16005050 telling me that the supplier would resolve the problem and the problem was fixed this evening.
However, the VOIP becomes unregistered. Could you setup the VOIP service on my H268A modem for me?
Thank you!
Service issue has been fixed as the service now online. I have re configured your VOIP service and you may check now.

Checking through the VOIP radius server, relevant voip service has been registered now.