VOIP not working

VOIP setup and troubleshooting
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TropicRock
Posts: 1
Joined: Sun Sep 15, 2019 5:05 pm

VOIP not working

Post by TropicRock » Sun Sep 15, 2019 5:17 pm

Received email from Exetel two weeks ago for VOIP service completion.
Received modem from Exetel a few days later fully pre-configured.
Everything works EXCEPT VOIP.
Connected phone to modem, when logged into modem it shows phone is registered.
Have dial tone on phone, BUT, no calls out and no calls in.
Have rebooted modem several times in case it was just a timing thing.
All to no avail, still have dial tone, but no calls possible in or out.
Assistance required please.

Dushyanthan
Exetel Staff
Posts: 125
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: VOIP not working

Post by Dushyanthan » Sun Sep 15, 2019 9:38 pm

Kindly PM us your customer ID or the service number to assist your further.

Dushyanthan
Exetel Staff
Posts: 125
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: VOIP not working

Post by Dushyanthan » Mon Sep 16, 2019 10:38 pm

Thanks for providing the service number and the addition information regards to the issue your are experiencing via PM. We have reviewed your case and sent you an email to your nominated email address. Kindly refer to that. Ref:16059797

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