Can receive calls but can't call mobile numbers

VOIP setup and troubleshooting
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layzee
Posts: 21
Joined: Sat Aug 27, 2005 2:25 am
Location: .au
Contact:

Can receive calls but can't call mobile numbers

Post by layzee » Wed Oct 16, 2019 5:42 pm

Equipment used:
Netcomm NL1901ACV with mobile wireless Internet
Gigaset A580 IP cordless phone (supplied by Exetel in the past)

Information provided by Exetel:
Username/VOIP number
Password
sip server (proxy) address: sip1.exetel.com.au

I can receive calls on the VOIP handset but I can't make calls. The exception is I can make calls to (02) 8030 1000 which is one of Exetel's numbers. I have attached screenshots of the settings for both devices. Am I missing anything?

If the screenshots are too small, here are the direct links:
https://forum-attachments.s3.amazonaws. ... 419757a165
https://forum-attachments.s3.amazonaws. ... bf7e3856d9
Attachments
exetelvoip2.jpg
exetelvoip2.jpg (90.65 KiB) Viewed 131 times
exetelvoip1.jpg
exetelvoip1.jpg (142.79 KiB) Viewed 131 times

rasikak
Exetel Staff
Posts: 298
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Can receive calls but can't call mobile numbers

Post by rasikak » Wed Oct 16, 2019 9:10 pm

Thank you for reaching out. Please PM your customer ID or the service number so we can assist you further on your query.

layzee
Posts: 21
Joined: Sat Aug 27, 2005 2:25 am
Location: .au
Contact:

Re: Can receive calls but can't call mobile numbers

Post by layzee » Wed Oct 16, 2019 9:39 pm

Thanks for your reply. I have PM'd you the service number.

rasikak
Exetel Staff
Posts: 298
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Can receive calls but can't call mobile numbers

Post by rasikak » Wed Oct 16, 2019 10:39 pm

layzee wrote:
Wed Oct 16, 2019 9:39 pm
Thanks for your reply. I have PM'd you the service number.
Thank you for providing the details as requested. We have further escalated the issue to our level 2 VoIP team and we will update you once there is an update via the email reference #16207747.

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