VOIP - Can't receive calls, but dialing out still works

[zahos]

Hi,

After working fine for many months, I'm suddenly not able to receive any voip calls.
Dialing out still works, and the unit is reporting that it's registered.

I've tried dialing in from other landlines, various mobile providers and the issue is consistent.

I've raised a ticket a few days ago (KEL-38392-139), can someone please investigate the issue?

Thanks

[KavindaS]

Hi,

After working fine for many months, I'm suddenly not able to receive any voip calls.
Dialing out still works, and the unit is reporting that it's registered.

I've tried dialing in from other landlines, various mobile providers and the issue is consistent.

I've raised a ticket a few days ago (KEL-38392-139), can someone please investigate the issue?

Thanks

Welcome to the Exetel Forum and thanks for raising a ticket here. We will investigate and provide a feedback via the same email ticket ref #17030420.

[zahos]

Issue now closed.

Password was reset and that made no difference.

I factory reset my Cisco SPA112 ATA and entered all the settings again and that did the trick.