NBN VoIP with 4G failover (again)

VOIP setup and troubleshooting
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GreyFox
Posts: 11
Joined: Wed Feb 18, 2009 9:12 am
Location: Woonona

NBN VoIP with 4G failover (again)

Post by GreyFox » Sat Apr 25, 2020 9:48 pm

This topic first came up about a year ago, during a significant NBN outage. At the time, consensus seemed to be that it could work, should work, and sounds like a good idea. Now that I've tried it (blame it on COVID-19 and stay-at-home orders) I've found that it's not quite hitting the mark. When connected through an Exetel MBB service, I can place calls to another Exetel VoIP number, but I cannot call anything else. (Everything else comes back with an engaged tone.) I can receive calls form an Exetel VoIP number, but nothing else. (My phone rings, but when I answer the dialing phone continues to receive "ringing" tone, while my phone is silent.) Is this something that can be fixed?

kavindip
Exetel Staff
Posts: 480
Joined: Wed Nov 07, 2018 6:05 pm

Re: NBN VoIP with 4G failover (again)

Post by kavindip » Sat Apr 25, 2020 10:27 pm

GreyFox wrote:
Sat Apr 25, 2020 9:48 pm
This topic first came up about a year ago, during a significant NBN outage. At the time, consensus seemed to be that it could work, should work, and sounds like a good idea. Now that I've tried it (blame it on COVID-19 and stay-at-home orders) I've found that it's not quite hitting the mark. When connected through an Exetel MBB service, I can place calls to another Exetel VoIP number, but I cannot call anything else. (Everything else comes back with an engaged tone.) I can receive calls form an Exetel VoIP number, but nothing else. (My phone rings, but when I answer the dialing phone continues to receive "ringing" tone, while my phone is silent.) Is this something that can be fixed?
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