VOIP Check Account and Confirm password

VOIP setup and troubleshooting
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squeakytown
Posts: 143
Joined: Thu May 26, 2005 1:10 pm

VOIP Check Account and Confirm password

Post by squeakytown » Mon Aug 17, 2020 11:40 am

Hi,

Recently our Exetel supplied Netcomm Modem (Still under warranty) has been having difficulties connecting to the NBN line, and we have swapped to our second hand ZTE backup modem.
While the ZTE Modem/router connects easily and is function fine, the VOIP service has been unable to register.
The configuration has been setup as per the Exetel wiki for the model.

Can you please check the VOIP account under the Exetel Customer account number 338240 isn't locked and send confirmation of the current password to the primary email account for the customer.
I will confirm the password and try another modem restart.

Dave

rasikak
Exetel Staff
Posts: 441
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: VOIP Check Account and Confirm password

Post by rasikak » Mon Aug 17, 2020 10:00 pm

squeakytown wrote:
Mon Aug 17, 2020 11:40 am
Hi,

Recently our Exetel supplied Netcomm Modem (Still under warranty) has been having difficulties connecting to the NBN line, and we have swapped to our second hand ZTE backup modem.
While the ZTE Modem/router connects easily and is function fine, the VOIP service has been unable to register.
The configuration has been setup as per the Exetel wiki for the model.

Can you please check the VOIP account under the Exetel Customer account number 338240 isn't locked and send confirmation of the current password to the primary email account for the customer.
I will confirm the password and try another modem restart.

Dave
Thank you for reaching out. We don't see any suspend on the VoIP account. Further to that we have sent a new password to the email address on the account and also we have sent an email advising the same. Please respond to the same if you have any further issues. ref;Case-501912

squeakytown
Posts: 143
Joined: Thu May 26, 2005 1:10 pm

Re: VOIP Check Account and Confirm password

Post by squeakytown » Wed Aug 19, 2020 7:51 am

Thanks.
New password worked fine.

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