Change mobile plan issue

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Change mobile plan issue

Postby ManUtdFans on Sat Dec 02, 2017 3:27 pm

I lodged a mobile plan change request at end of October(after 27th, from ExeSim Saver 2GB data limit to ExeSim Value 12 Month 5GB data limit) , also aware this will only be effected from December.
However, when I checked my service my plan is still the old onw.

Can you check for me please?
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Re: Change mobile plan issue

Postby AroshJ on Sat Dec 02, 2017 9:50 pm

ManUtdFans wrote:I lodged a mobile plan change request at end of October(after 27th, from ExeSim Saver 2GB data limit to ExeSim Value 12 Month 5GB data limit) , also aware this will only be effected from December.
However, when I checked my service my plan is still the old onw.

Can you check for me please?


Please note that we have already directed this query towards our relevant internal teams. Kindly await for an update.

Ref : 12325430
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Re: Change mobile plan issue

Postby ManUtdFans on Mon Dec 04, 2017 1:01 pm

AroshJ wrote:
ManUtdFans wrote:I lodged a mobile plan change request at end of October(after 27th, from ExeSim Saver 2GB data limit to ExeSim Value 12 Month 5GB data limit) , also aware this will only be effected from December.
However, when I checked my service my plan is still the old onw.

Can you check for me please?


Please note that we have already directed this query towards our relevant internal teams. Kindly await for an update.

Ref : 12325430


Thanks.
BTW, I have other 2 mobiles number also requested plan changes at end of October and early November, so will your team also look into that as well?
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Re: Change mobile plan issue

Postby nicoler on Mon Dec 04, 2017 2:01 pm

[quote="
BTW, I have other 2 mobiles number also requested plan changes at end of October and early November, so will your team also look into that as well?[/quote]

Hi

We have only received a plan change request for one mobile service. However, we will arrange a call back to discuss the plan change and plan change options.

Kind Regards

Nicole ( Team Leader Sales)
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Re: Change mobile plan issue

Postby ManUtdFans on Wed Dec 27, 2017 4:02 pm

OK, I requested plan change for my other 3 mobile numbers early this month.
However, when I visited these 3 accounts:
Manage -> Change Plan
2 mobile numbers do not show up there was a request.

Please check.
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Re: Change mobile plan issue

Postby taniya on Wed Dec 27, 2017 4:23 pm

Hi,

I hope that the agent who contacted you assisted with your inquiry and that it is sorted now.

Kind Regards

Taniya( Team Leader Sales)
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Re: Change mobile plan issue

Postby ManUtdFans on Thu Dec 28, 2017 2:41 pm

HI,

I checked again 5 mins ago those 2 numbers did not show I have requested plan change.
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Re: Change mobile plan issue

Postby taniya on Thu Dec 28, 2017 3:01 pm

Hi,

As per the records indicate you have requested plan changes for 4 of your mobile numbers out of which 3 have been completed already and 1 more is yet to be completed by the 1st of January 2018.

Kind Regards
Taniya( Team Leader Sales)
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Re: Change mobile plan issue

Postby ManUtdFans on Mon Jan 01, 2018 1:14 pm

The remaining 1 mobile number is still in old plan as current as 1 Jan 2018 I just checked.
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