Porting numbers into Exetel

Mobile phone plans, SIM card activation and porting issue
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doggy
Posts: 160
Joined: Mon Mar 15, 2004 10:18 pm
Location: Avalon, NSW

Porting numbers into Exetel

Post by doggy » Thu Jan 25, 2018 3:59 pm

I am a long term (since 2004) Exetel customer with NBN and one mobile SIM at the moment.

I have two other SIMS which are with MyNetFone (old Pennysim) and they have been ratcheting their prices and are about to do so again.

So, I would like to port both numbers to Exetel Sims on the 1.5GB/12month plans.

Can I do the whole process through Exetel or do I need to do something with MNF as well?

What is the approximate "down time" during which I will have no mobile service?

Thanks,
Dave

taniya
Exetel Staff
Posts: 15
Joined: Tue Sep 05, 2017 1:20 pm
Location: Sri lanka

Re: Porting numbers into Exetel

Post by taniya » Thu Jan 25, 2018 5:07 pm

Hi David,

We will get in touch with you shortly to assist you further with your inquiry.

James
Exetel Staff
Posts: 1932
Joined: Mon May 09, 2005 10:27 pm

Re: Porting numbers into Exetel

Post by James » Thu Jan 25, 2018 5:32 pm

You would of course need to contact hte losing provider to ensure they have ceased billing you.

doggy
Posts: 160
Joined: Mon Mar 15, 2004 10:18 pm
Location: Avalon, NSW

Re: Porting numbers into Exetel

Post by doggy » Thu Jan 25, 2018 6:30 pm

Thanks,
I have applied for both and the web process was incredibly smooth and quick.

Plus Exetel rang to answer my forum question!

So, all great so far.

Thanks,
Dave

jpurssey
Posts: 26
Joined: Wed Nov 21, 2007 9:25 am
Location: NSW
Contact:

Re: Porting numbers into Exetel

Post by jpurssey » Thu Feb 15, 2018 5:51 am

I hope this will trigger a similar speedy response.
  1. I received a sim two days ago to port a second number from vodaphone to Exetel.
  2. On the services page of My Exetel the status has remained pending for these two days since attempting to activate.
  3. Vodaphone has contacted us and we have confirmed that we want the number ported away from them.
  4. I have contacted you by phone (my other mobile with you) twice, the last time at about 1400hrs 14-Feb-2018 ,and twice have been advised the port would happen within 4 hours. - Reference 12619046
  5. The vodaphone sim is still active
I hope you can resolve this quickly so that the sim can be used today.
John

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nicoler
Exetel Staff
Posts: 108
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Porting numbers into Exetel

Post by nicoler » Thu Feb 15, 2018 12:04 pm

jpurssey wrote:I hope this will trigger a similar speedy response.
  1. I received a sim two days ago to port a second number from vodaphone to Exetel.
  2. On the services page of My Exetel the status has remained pending for these two days since attempting to activate.
  3. Vodaphone has contacted us and we have confirmed that we want the number ported away from them.
  4. I have contacted you by phone (my other mobile with you) twice, the last time at about 1400hrs 14-Feb-2018 ,and twice have been advised the port would happen within 4 hours. - Reference 12619046
  5. The vodaphone sim is still active
I hope you can resolve this quickly so that the sim can be used today.
Hi

Please be advised that we have already escalated this to our development team and we will keep you notified once the service is activated and is ready to be used.

Regards

Nicole

jpurssey
Posts: 26
Joined: Wed Nov 21, 2007 9:25 am
Location: NSW
Contact:

Re: Porting numbers into Exetel

Post by jpurssey » Thu Feb 15, 2018 2:10 pm

Thank-you.

All fixed now.
John

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