Confusing mobile plan - 'unlimited' calls must be 2 minutes or less?

Mobile phone plans, SIM card activation and porting issue
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Prizm
Posts: 27
Joined: Wed Oct 17, 2007 9:03 am

Confusing mobile plan - 'unlimited' calls must be 2 minutes or less?

Post by Prizm » Sun May 27, 2018 4:51 pm

I'm looking at the Critical Information Summary for the 12-month mobile contracts.
All 12-month plans say:
"Standard excess call rate (charged per minute): Unlimited"
"Unlimited national calls and text"
"Excess National Voice Calls to PSTN, Mobile and 13/1300 Numbers: Free"

But on page 1 of the Critical Information Summary, it says 'unlimited' calls are limited to 2 minutes or less:

Image

So what's going on? What does it mean by "comparison rates"? Do these plans have unlimited call times for standard mobile calls or not? If "excess" charges are free, then that would mean calls that exceed 2 minutes are free. It's confusing.

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nicoler
Exetel Staff
Posts: 108
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Confusing mobile plan - 'unlimited' calls must be 2 minutes or less?

Post by nicoler » Mon May 28, 2018 12:30 pm

Prizm wrote:
Sun May 27, 2018 4:51 pm
I'm looking at the Critical Information Summary for the 12-month mobile contracts.
All 12-month plans say:
"Standard excess call rate (charged per minute): Unlimited"
"Unlimited national calls and text"
"Excess National Voice Calls to PSTN, Mobile and 13/1300 Numbers: Free"

But on page 1 of the Critical Information Summary, it says 'unlimited' calls are limited to 2 minutes or less:

Image

So what's going on? What does it mean by "comparison rates"? Do these plans have unlimited call times for standard mobile calls or not? If "excess" charges are free, then that would mean calls that exceed 2 minutes are free. It's confusing.
Hi

Apologize for the inconvenience with regards to this. All our unlimited call plans are “ unlimited “ and will not be charged for any excess usage. We have escalated your concerns to our management in order to get this rectified.

Kind Regards

Nicole

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