Porting over and only calls working

Mobile phone plans, SIM card activation and porting issue
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happywa
Posts: 2
Joined: Tue Aug 13, 2019 7:49 pm

Porting over and only calls working

Post by happywa » Tue Aug 13, 2019 9:29 pm

Hi,

Seems like lots of others I'm only partially ported over. I can make and receive calls but nothing else. It has taken 4 days so far. Wait time on the tech support queue is over 100 minutes.

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nilushid
Exetel Staff
Posts: 627
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Porting over and only calls working

Post by nilushid » Tue Aug 13, 2019 10:41 pm

happywa wrote:
Tue Aug 13, 2019 9:29 pm
Hi,

Seems like lots of others I'm only partially ported over. I can make and receive calls but nothing else. It has taken 4 days so far. Wait time on the tech support queue is over 100 minutes.
Hi

Can you please PM us your customer ID or the service number to check on this. Or send us a Reference number given by Exetel.

happywa
Posts: 2
Joined: Tue Aug 13, 2019 7:49 pm

Re: Porting over and only calls working

Post by happywa » Tue Aug 13, 2019 11:19 pm

Pm sent.

After waiting an eternity, got through to tech support who just said, 'There is an error with porting. Contact the provisioning team'. Not impressed.

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KavindaS
Forum Admin
Posts: 2369
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Porting over and only calls working

Post by KavindaS » Wed Aug 14, 2019 1:42 pm

happywa wrote:
Tue Aug 13, 2019 11:19 pm
Pm sent.

After waiting an eternity, got through to tech support who just said, 'There is an error with porting. Contact the provisioning team'. Not impressed.
Exetel apologies for the inconvenience may have caused. I have referred the tikcet #15845495 and based on the call comments, your service has been activated now.

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