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MOBILE SERVICE: CHANGE OF NUMBER

Posted: Tue Jun 22, 2010 4:23 pm
by bigkev81
Hi there,
I am currently an exetel customer for homephone, broadband and mobile phone service (vodafone).
At the moment, I have been getting nuisance/prank calls on my mobile :evil: and it has gotten so bad, I have resorted to turning the phone off, switching sim cards, and using a prepaid service instead.

I would like to know if it is possible to change my mobile number, applicable costs if any, and the process I need to follow or department I need to contact to get my request actioned.
When I worked for Telstra, we used to provide the customer with a phone number change at no cost if it was due to nuisance calls. The calls have stopped since I started using the prepaid number, but I dont like paying for 2 services when I only really need 1.
My mobile service is not under contract (AFAIK) and it is on the $30 cap plan, I think.

Any info you guys can provide me would be greatly appreciated.
8)

Kind Regards
bigkev81

Re: MOBILE SERVICE: CHANGE OF NUMBER

Posted: Wed Jun 23, 2010 3:16 pm
by bigkev81
Anyone have any idea?
Been almost 24hrs and not even one reply? :( Surely someone out there must know what to do...
Does anyone even know the best number for me to call just to make the enquiry?
Should I contact Exetel? Or should I contact Vodafone directly?

Thanks again in advance for any input you guys can give.
Cheers
bigkev81

Re: MOBILE SERVICE: CHANGE OF NUMBER

Posted: Wed Jun 23, 2010 3:35 pm
by shermanf
Hi bigkev81,

I would recommend you email the provisioning dept - provisioning@exetel.com.au and they will advise you best option available and any cost applicable.

Re: MOBILE SERVICE: CHANGE OF NUMBER

Posted: Wed Jun 23, 2010 4:20 pm
by bigkev81
Thanks for the reply shermanf.
I will do that right now 8)