CAP plan Voicemail/diversions not working

[samarium]

When I select Manage->Mobile->Voicemail/Diversions it says:

Your HSPA account does not have any Mobile Value Added Services.

Whereas I know I have voice mail enabled.

Could this be an artifact of the manual plan change from HSPA to CAP?

Can it be fixed please.

[shoner]

When I select Manage->Mobile->Voicemail/Diversions it says:

Your HSPA account does not have any Mobile Value Added Services.

Whereas I know I have voice mail enabled.

Could this be an artifact of the manual plan change from HSPA to CAP?

Can it be fixed please.

This can be fixed, and it has already been addressed to our Dev's no ETR at the moment though

[samarium]

bump

[udara]

The development team is currently working on it .... we should be able to resolve it soon

[thalamic]

Is there another way to activate voicemail? Do we call Optus?

[udara]

Is there another way to activate voicemail? Do we call Optus?

Please drop me an email with your service number to udarap@exetel.com.lk , and i will see to it that the voice mail is activated.

alternatively you can also drop an email to residentialsupport@exetel.com.au and it will be taken care of.

[udara]

Hi thalamic,

Voice mail should be active now
I have replied to your email with instructions on how to set up call diversions

[shoner]

bump

This is now fixed.

[bodogbodog]

When I select Manage->Mobile->Voicemail/Diversions it says:
Your HSPA account does not have any Mobile Value Added Services.
Whereas I know I have voice mail enabled.
Could this be an artifact of the manual plan change from HSPA to CAP?
Can it be fixed please.

What were you getting instead of voicemail when people ring your CAPx mobile?
I did the same plan change and get a "your number will be sent to the person" type message and no voicemail option - is that what you used to get? - is your Voicemail now working?
I may need to seek the same manual intervention as you but just wanted to clarify what you were experiencing and had achieved

[samarium]

IIRC, when I went from WM-A to CAP35 I didn't change anything with my VM settings, and it continued to work as far as I know.

I was mainly looking for the web site to work in case I needed to change something, however, just testing my current VM setup, it does seem broken, so I'll have to reset it and see how I go ... that may also be related to the full wipe I did on my phone recently.

Changing the VM diversion on the phone from ...160 to ...321 seems to be back to normal, and it still has my recorded message. I have been thinking of diverting to my VOIP voicemail since I get the .wav files emailed to me, and I can then listen to them on my phone at my leisure.