CAP plan Voicemail/diversions not working

Mobile phone plans, SIM card activation and porting issue
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samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

CAP plan Voicemail/diversions not working

Post by samarium » Mon May 23, 2011 3:37 pm

When I select Manage->Mobile->Voicemail/Diversions it says:

Your HSPA account does not have any Mobile Value Added Services.

Whereas I know I have voice mail enabled.

Could this be an artifact of the manual plan change from HSPA to CAP?

Can it be fixed please.

shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: CAP plan Voicemail/diversions not working

Post by shoner » Mon May 23, 2011 3:59 pm

samarium wrote:When I select Manage->Mobile->Voicemail/Diversions it says:

Your HSPA account does not have any Mobile Value Added Services.

Whereas I know I have voice mail enabled.

Could this be an artifact of the manual plan change from HSPA to CAP?

Can it be fixed please.
This can be fixed, and it has already been addressed to our Dev's no ETR at the moment though
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: CAP plan Voicemail/diversions not working

Post by samarium » Tue May 31, 2011 3:40 pm

bump

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: CAP plan Voicemail/diversions not working

Post by udara » Tue May 31, 2011 11:43 pm

The development team is currently working on it .... we should be able to resolve it soon :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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thalamic
Posts: 63
Joined: Sat Feb 23, 2008 10:40 pm
Location: Sydney

Re: CAP plan Voicemail/diversions not working

Post by thalamic » Thu Jun 02, 2011 11:47 am

Is there another way to activate voicemail? Do we call Optus?

udara
Exetel Staff
Posts: 362
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Re: CAP plan Voicemail/diversions not working

Post by udara » Thu Jun 02, 2011 12:17 pm

thalamic wrote:Is there another way to activate voicemail? Do we call Optus?
Please drop me an email with your service number to udarap@exetel.com.lk , and i will see to it that the voice mail is activated.

alternatively you can also drop an email to residentialsupport@exetel.com.au and it will be taken care of. :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: CAP plan Voicemail/diversions not working

Post by udara » Thu Jun 02, 2011 4:00 pm

Hi thalamic,

Voice mail should be active now :wink:
I have replied to your email with instructions on how to set up call diversions
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: CAP plan Voicemail/diversions not working

Post by shoner » Fri Jun 10, 2011 4:11 pm

samarium wrote:bump
This is now fixed. :D
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

bodogbodog
Posts: 291
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: CAP plan Voicemail/diversions not working

Post by bodogbodog » Sat Jun 11, 2011 12:53 pm

samarium wrote:When I select Manage->Mobile->Voicemail/Diversions it says:
Your HSPA account does not have any Mobile Value Added Services.
Whereas I know I have voice mail enabled.
Could this be an artifact of the manual plan change from HSPA to CAP?
Can it be fixed please.
What were you getting instead of voicemail when people ring your CAPx mobile?
I did the same plan change and get a "your number will be sent to the person" type message and no voicemail option - is that what you used to get? - is your Voicemail now working?
I may need to seek the same manual intervention as you but just wanted to clarify what you were experiencing and had achieved

samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: CAP plan Voicemail/diversions not working

Post by samarium » Wed Jun 22, 2011 5:32 pm

IIRC, when I went from WM-A to CAP35 I didn't change anything with my VM settings, and it continued to work as far as I know.

I was mainly looking for the web site to work in case I needed to change something, however, just testing my current VM setup, it does seem broken, so I'll have to reset it and see how I go ... that may also be related to the full wipe I did on my phone recently.

Changing the VM diversion on the phone from ...160 to ...321 seems to be back to normal, and it still has my recorded message. I have been thinking of diverting to my VOIP voicemail since I get the .wav files emailed to me, and I can then listen to them on my phone at my leisure.

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