Exetel Mobile Plan Specials for July

Mobile phone plans, SIM card activation and porting issue
tones
Posts: 69
Joined: Thu Mar 25, 2004 8:59 pm
Location: Blaxland

Exetel Mobile Plan Specials for July

Post by tones » Fri Jul 01, 2011 9:39 am

I currently have a CAP35 plan. The new members only Z15 plan looks like great value ($5 per month less for an extra .5GB of data).

1. Can we port across to this plan?

2. In the members area (order services) it says under Terms For Capped Plans - "$20.00 cost of SIM plus activation" but on the website under mobiles new customers are currently getting Free Activation and SIM delivery. How much does it cost to port an existing service?

3. As this service has a 12 month contract will we be able to move between plans if we find we need more data/calls?

remosha
Exetel Staff
Posts: 266
Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: Exetel Mobile Plan Specials for July

Post by remosha » Fri Jul 01, 2011 10:15 pm

tones wrote:I currently have a CAP35 plan. The new members only Z15 plan looks like great value ($5 per month less for an extra .5GB of data).

1. Can we port across to this plan?

2. In the members area (order services) it says under Terms For Capped Plans - "$20.00 cost of SIM plus activation" but on the website under mobiles new customers are currently getting Free Activation and SIM delivery. How much does it cost to port an existing service?

3. As this service has a 12 month contract will we be able to move between plans if we find we need more data/calls?
Please note that if you are on a Capped plan currently, you will not be able to move to a "Z" plan.

jabez
Posts: 54
Joined: Sat Jun 07, 2008 11:24 pm
Location: Perth

Re: Exetel Mobile Plan Specials for July

Post by jabez » Sat Jul 02, 2011 11:41 am

Hi I'm very interested in the new July Mobile Special Plans however it is such a long time (decades!) that I've been on any sort of monthly plan I have some queries:
1. What exactly does the "Cap" mean. e.g. the minimum spend on (Z8) is $8and I can use $165 of calls /SMS. I really don't do much texting so can I use all $165 on calls of is there a 'split'?
2. Is there a maximum cost to the plans? In other words how do I know what my usage is? e.g. I don't want to be 'hit' with extra costs that I wasn't expecting.
3. Can I retain my current Vodaphone prepaid number?
4. I do use voicemail, so are there charges to call in and collect voicemails?

I realise these are basic questions but I would appreciate some clarity.

Many Thanks

trev
Posts: 171
Joined: Sat Jul 10, 2004 12:38 pm
Location: The LAN Downunder

Re: Exetel Mobile Plan Specials for July

Post by trev » Sat Jul 02, 2011 12:15 pm

List of mobile providers does not include Amaysim :)

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Exetel Mobile Plan Specials for July

Post by ForumAdmin » Sun Jul 03, 2011 11:36 am

jabez wrote:Hi I'm very interested in the new July Mobile Special Plans however it is such a long time (decades!) that I've been on any sort of monthly plan I have some queries:
1. What exactly does the "Cap" mean. e.g. the minimum spend on (Z8) is $8and I can use $165 of calls /SMS. I really don't do much texting so can I use all $165 on calls of is there a 'split'?
2. Is there a maximum cost to the plans? In other words how do I know what my usage is? e.g. I don't want to be 'hit' with extra costs that I wasn't expecting.
3. Can I retain my current Vodaphone prepaid number?
4. I do use voicemail, so are there charges to call in and collect voicemails?
I realise these are basic questions but I would appreciate some clarity.

Many Thanks
1) You have to be careful when using "cap" designated plans. The web site contains inclusions and exclusions:

http://www.exetel.com.au/residential-mo ... -plans.php

2) There is no maximum cost - if you incur charges you will be billed for them. You can check your usage on the user facilities but bear in mind the charges listed there may be 48 hours behind your actual usage.

3) Yes

4) Yes

jabez
Posts: 54
Joined: Sat Jun 07, 2008 11:24 pm
Location: Perth

Re: Exetel Mobile Plan Specials for July

Post by jabez » Sun Jul 03, 2011 2:26 pm

1) You have to be careful when using "cap" designated plans. The web site contains inclusions and exclusions: http://www.exetel.com.au/residential-mo ... -plans.php
]Not sure what your're saying here because the website uses the term "cap and I am trying to find out what that actually means.
2) There is no maximum cost - if you incur charges you will be billed for them. You can check your usage on the user facilities but bear in mind the charges listed there may be 48 hours behind your actual usage.
I believe that we can set up email/sms notifications?
3) Yes
Thanks
4) Yes
I can't find where these charges are identified. I can see that 'Standard Voicemail' is listed under Capped Plan Inclusions but not costs.

And a new question, if I move my wife across to one of these new plans as well we get (on Z8) an 'extra' $148 of calls/SMS?

wadeholmes
Posts: 22
Joined: Tue Mar 31, 2009 5:53 pm
Location: Halidays Point

Re: Exetel Mobile Plan Specials for July

Post by wadeholmes » Sun Jul 03, 2011 3:36 pm

Can I move my wife's hspa WM-C which is a separate account onto my adsl account? And if so, will there be any downtime/ porting(ie will it be the same sim or will it need another sim)

ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

Re: Exetel Mobile Plan Specials for July

Post by ExetelVoice » Mon Jul 04, 2011 11:12 am

by jabez
I can't find where these charges are identified. I can see that 'Standard Voicemail' is listed under Capped Plan Inclusions but not costs.
Call charges are listed under the Cap Plan Terms button on the website:
http://www.exetel.com.au/residential-mo ... -plans.php
For miscellaneous 'Other' charges click the 'Other Mobile charges' left sidebar menu.
And a new question, if I move my wife across to one of these new plans as well we get (on Z8) an 'extra' $148 of calls/SMS?
Yes

by wadeholmes
Can I move my wife's hspa WM-C which is a separate account onto my adsl account?
Yes. Send an email to voice@exetel.com.au and we will link them.
And if so, will there be any downtime/ porting(ie will it be the same sim or will it need another sim)
Unless I misunderstand there won't be any porting or downtime necessary. It is just linking accounts together.

jabez
Posts: 54
Joined: Sat Jun 07, 2008 11:24 pm
Location: Perth

Re: Exetel Mobile Plan Specials for July

Post by jabez » Mon Jul 04, 2011 8:01 pm

Thanks for your responses.

I'm pretty sure that we're going to change both our vodaphone prepaids over to the Z8 Plan.

1. What is the timeline from the time I submit the order?
2. Is there any downtime?
3. And how do I change over my wife's phone? Is it done thru the Members Facilty as I will for mine?

Many Thanks

toast
Posts: 103
Joined: Tue Sep 26, 2006 1:52 pm

Re: Exetel Mobile Plan Specials for July

Post by toast » Tue Jul 05, 2011 12:49 am

Hi,

I have a two part question.

1. If I pick a Z8 plan today, can I in 2 months time move that up to a Z15 plan, or visa versa from a Z15 to a Z8?

Thanks,
Clive

philled
Posts: 21
Joined: Wed Jul 01, 2009 7:04 pm
Location: Sydney

Re: Exetel Mobile Plan Specials for July

Post by philled » Tue Jul 05, 2011 11:00 pm

I too am interested in the July special mobile plans. The Z39 plan sounds like what I want, but I'm concerned about the billing increments for data. For example, I believe Optus charge data sessions in minimum blocks of 10Mb. Can you please advise what is the minimum block size that Exetel will bill on this plan.

toast
Posts: 103
Joined: Tue Sep 26, 2006 1:52 pm

Re: Exetel Mobile Plan Specials for July

Post by toast » Wed Jul 06, 2011 2:19 pm

philled wrote:I too am interested in the July special mobile plans. The Z39 plan sounds like what I want, but I'm concerned about the billing increments for data. For example, I believe Optus charge data sessions in minimum blocks of 10Mb. Can you please advise what is the minimum block size that Exetel will bill on this plan.
On the existing CAP plan, I was charged $0.01 for a 26kb, $0.01 for 50kb, $0.12 for 424kb, and $0.00 for 6kb. So.. the minimum.. it's small.

jabez
Posts: 54
Joined: Sat Jun 07, 2008 11:24 pm
Location: Perth

Re: Exetel Mobile Plan Specials for July

Post by jabez » Wed Jul 06, 2011 7:23 pm

Bump....
I'm pretty sure that we're going to change both our vodaphone prepaids over to the Z8 Plan.

1. What is the timeline from the time I submit the order?
2. Is there any downtime?
3. And how do I change over my wife's phone? Is it done thru the Members Facilty as I will for mine?

Many Thanks

jabez
Posts: 54
Joined: Sat Jun 07, 2008 11:24 pm
Location: Perth

Re: Exetel Mobile Plan Specials for July

Post by jabez » Thu Jul 07, 2011 7:57 pm

Hi can someone from Extel respond to my questions please?

I'm pretty sure that we're going to change both our vodaphone prepaids over to the Z8 Plan.

1. What is the timeline from the time I submit the order?
2. Is there any downtime?
3. And how do I change over my wife's phone? Is it done thru the Members Facilty as I will for mine?

Many Thanks

adublu
Posts: 1
Joined: Fri Jul 08, 2011 9:27 pm
Location: melb

Re: Exetel Mobile Plan Specials for July

Post by adublu » Fri Jul 08, 2011 9:43 pm

Hi,

I would also like to know if I start on a z8 plan can I change to a z15 plan keeping the original contract start date and not needing to pay out the z8 plan.

Thanks

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