July Z* mobile specials

Mobile phone plans, SIM card activation and porting issue
EromalR
Exetel Staff
Posts: 138
Joined: Thu Jan 07, 2010 12:40 pm
Location: Sri Lanka

Re: July Z* mobile specials

Post by EromalR » Tue Aug 30, 2011 4:44 pm

datax1969 wrote:I too would like to switch from CAP19 to Z8.
In my case, my ADSL2 plan is OT-FREE 1 which came bundled with CAP19 - $30 for ADSL + $19 for CAP19 = $49 total outlay per month.

So my questions are:

1) If I drop the CAP19 can I still stay on OT-FREE 1 for $30?

2) If the answer to 1) is yes then I can switch to Z8 and pay $50?

3) But better still, if I cancel the CAP19 (I'm off contract) then I believe my number must be reserved for a certain time period and remains my number. Then I sign up for a new Z8 plan and request that my number be ported to this new plan. Yes?

Alright, so I know that's not the intent but I fiercely object to being stuck on a plan and knowing that there's better options which other people are enjoying.

I also know that I make the $50 back in 4-5 months but I hate paying the $50 because I know that next week/month/6 months another special deal will come along where the plan change fee has been waived or is much less or whatever and I'll have paid $50 for naff all. In fact, paying any sort of plan change fee always equals zero value for money.
1) If I drop the CAP19 can I still stay on OT-FREE 1 for $30?
-No you have to do a plan change for the ADSL service as well.

2) If the answer to 1) is yes then I can switch to Z8 and pay $50?
-No

3) But better still, if I cancel the CAP19 (I'm off contract) then I believe my number must be reserved for a certain time period and remains my number. Then I sign up for a new Z8 plan and request that my number be ported to this new plan. Yes?
-Please send an email to residentialsales@exetel.com.au with the ADSL plan you like to change. Then we will separate your bundled ADSL plan and the CAP plan, which will then allow you to change to the Z plan.

-If you cancel the CAP plan you will lose the number.

-When doing a plan change from CAP19 to Z8 mobile, there will be a charge of $50

datax1969
Posts: 21
Joined: Sat May 02, 2009 8:53 am
Location: Sydney

Re: July Z* mobile specials

Post by datax1969 » Tue Aug 30, 2011 8:44 pm

EromalR wrote: 1) If I drop the CAP19 can I still stay on OT-FREE 1 for $30?
-No you have to do a plan change for the ADSL service as well.
Thanks. That's really all I needed to know.
EromalR wrote: 3) But better still, if I cancel the CAP19 (I'm off contract) then I believe my number must be reserved for a certain time period and remains my number. Then I sign up for a new Z8 plan and request that my number be ported to this new plan. Yes?
<span>-Please send an email to <a href="mailto:residentialsales@exetel.com.au" class="smarterwiki-linkify">residentialsales@exetel.com.au</a> with the ADSL plan you like to change. Then we will separate your bundled ADSL plan and the CAP plan, which will then allow you to change to the Z plan.</span>
I won't be needing to do that. Still very happy with OT-Free 1.

I was just thinking of ways to make my current good deal even better. No harm in trying is there?

And thanks for your prompt and accurate responses.

Surfn Chick
Posts: 68
Joined: Wed Jun 13, 2007 2:45 pm

Re: July Z* mobile specials

Post by Surfn Chick » Thu Sep 01, 2011 8:22 pm

Good evening

Followed the mobile phone z plan setup log on to members facilities with username,password that works.
Once you have logged in please check details - yes that is correct.

Then

Could the forum please confirm that after logging in to above there is an:

'Activate' button

I do not have an activate button.


Cheers.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: July Z* mobile specials

Post by stevecJ » Thu Sep 01, 2011 8:51 pm

Surfn Chick wrote:Good evening

Followed the mobile phone z plan setup log on to members facilities with username,password that works.
Once you have logged in please check details - yes that is correct.

Then

Could the forum please confirm that after logging in to above there is an:

'Activate' button

I do not have an activate button.


Cheers.

I have sent you an email (4397737 ) with the details which you need to activate your mobile service. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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shinryoku
Posts: 38
Joined: Tue Feb 15, 2005 3:21 pm

Re: July Z* mobile specials

Post by shinryoku » Fri Sep 02, 2011 10:50 pm

I am porting my number from Optus prepaid.

Activated my Exetel sim at around 1pm today, the old sim is still alive at 10:30pm. Doesn't it normally take at most 4 hours?

I would wait overnight but just in case it doesn't port tomorrow morning I don't want to be stuck with a prepaid sim that can't make any calls for the weekend (have used all my credits).

If anyone from Exetel is still working, can you please take a look for me? I can PM the mobile no.

Any help is appreciated.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: July Z* mobile specials

Post by ShaminG » Mon Sep 05, 2011 1:46 pm

I am porting my number from Optus prepaid.

Activated my Exetel sim at around 1pm today, the old sim is still alive at 10:30pm. Doesn't it normally take at most 4 hours?

I would wait overnight but just in case it doesn't port tomorrow morning I don't want to be stuck with a prepaid sim that can't make any calls for the weekend (have used all my credits).

If anyone from Exetel is still working, can you please take a look for me? I can PM the mobile no.

Any help is appreciated.
I have requested the relevant department to complete the activation. We are following up the matter via Ticket ID: 4401161

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: July Z* mobile specials

Post by rukshani » Mon Sep 05, 2011 1:47 pm

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ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: July Z* mobile specials

Post by ShaminG » Tue Sep 06, 2011 9:45 am

Dear shinryoku,

As per your request, since the issue is now resolved I have closed the support ticket :D .

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